Ratings based on 1,049 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
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Comment from Hotel Management
5 Jun 2024 by FD manager Amanda, Hotel Management
Thank you for your review
by A verified traveler
Posted 3 Jun 2024
Property was clean, conveniently located
Comment from Hotel Management
5 Jun 2024 by FD manager Amanda, Hotel Management
Thank you for your review, come back and see us again
by A verified traveler
Posted 1 Jun 2024
I like how the pool and hot tub is open all hours, walk to the beach, has a bar, laundry. Lots of food options and shopping locally
Comment from Hotel Management
5 Jun 2024 by FD manager Amanda, Hotel Management
Thank you for your review, come back and visit us again
by A verified traveler
Posted 31 May 2024
The first night of our stay we were awoken by our bathroom being flooded. Apparently, in the room directly above ours, the guest had allowed the tub to overflow and therefore caused a major flood in our room. We decided to check out and when I asked for a refund for night of the flood incident I was told I would have to follow up with Expedia since I used them to make the reservation. One week later and I have been denied a refund via Expedia. I will not be staying at Treasure Bay, nor will I use Expedia any longer to book reservations.
Comment from Hotel Management
5 Jun 2024 by FD manager Amanda, Hotel Management
Thank you for your review, I sincerely apologize for the room getting flooded from the other guest we did move you into another room as soon as it happened. Unfortunately, your reservation is nonrefundable but if you should decide to return, I will comp you a night with us for the inconvenience.
by A verified traveler
Posted 30 May 2024
Good location, good furnitures
Comment from Hotel Management
5 Jun 2024 by FD manager Amanda, Hotel Management
Thank you for your review, we hope you return.
by A verified traveler
Posted 27 May 2024
Great place, nice rooms
Comment from Hotel Management
29 May 2024 by FD manager Amanda, Hotel Management
Thank you for your review we will look into your concerns
by A verified traveler
Posted 27 May 2024
Tiffany is the best!!! Thanks you for helping us out and making our 2/ yr anniversary special! Uou rock!!
Comment from Hotel Management
29 May 2024 by FD manager Amanda, Hotel Management
Thank you for your review, yes Tiffany is great thank you
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by FD manager Amanda, Hotel Management
Thank you for your review
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by FD manager Amanda, Hotel Management
Thank you for your review
by A verified traveler
Posted 27 May 2024
Always love staying here Right across from the beach
Comment from Hotel Management
27 May 2024 by FD manager Amanda, Hotel Management
Thank you for your review
