Ratings based on 552 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Delray Beach
Posted 6 May 2024
Way overpriced. Property is very tired and needs upgrading. Very poor water pressure and couldn’t even turn the knobs on the bath tub. Huge cockroach in our sink the first morning. Mattress needs replaced and bed very squeaky. No real amenities at the hotel. It’s advertised as having breakfast, but no real breakfast options… Not even a full Continental in my opinion. I am gluten-free and there were no options for me at all. Very overpriced for the lack of offerings. The only plus was the location. All in all just way overpriced for the lack of amenities and breakfast options.
by A verified traveler
Posted 28 Apr 2024
The location is perfect and the rooms are stunning.
by A verified traveler
Posted 21 Apr 2024
Parking at this hotel is awful. Tried calling the hotel to find out where to park for check-in and no one answered. Had to call the restaurant to get anyone. Once checked in, they do valet your car. But had to be back before 11:00pm or no more valet and park on street and risk a ticket as there is absolutely no parking area/lot for hotel guests. Room was just average, stayed in better. Carpet was stained throughout. Nothing special that’s for sure for the price. Very crowded downtown but if your there for that, one might like the location. Should have stayed at Vinoy, but wanted to try something new. Won’t stay here again!
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 6 Apr 2024
The good: Very awesome location. Not exactly in the middle of everything but thats a good thing because then you wouldn't be right across from access to watching the sun rise. Numerous restaurants within walking distance along with bars, museums, parks, etc.
The bad: With the location being where it is, it is a little on tge noisy side. I don't think its as bad as some of the others are saying but for a Wednesday and Thursday night it had its moments. Parking was a pain. They valet but I've never been a fan of valet parking and that leaves metered parking from 9am-10pm or a parking garage about a 10 minute walk away. Either way you're paying at least $20 a day to park if you walk/use public transportation.
The "kinda picky" things: While the tile outside looks nice, its not the greatest for flip flops and rain, and it rained on Wednesday, a lot. A little slippery in areas. The bed was comfortable but the sheet kept popping off and the crinkly(assuming protective leak guard) layer under the sheet was kind of annoying. I get the purpose of it, just pointing it out. No mini fridge. Would be nice to have some cold waters/drinks.
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 5 Apr 2024
by A verified traveler from Etobicoke
Posted 30 Mar 2024
The hotel and staff are amazing. Rooms large and comfy. My only minor complaints are:
1) Parking is by valet, which is inconvenient if someone not at front desk when you want to leave. We might have waited 10-15 minute at most so not a huge deal after first miss of human to fetch our car we built in extra timeto get our car.
2) Dinner. We decided to dine at the hotel on the patio for our last meal before heading home. I ordered the expensive steak, blue rare and their "advertised 1 lb baked potato" - extra cost for any side. The steak arrived on its on on the plate. Naked slab of beef. No grill marks. It was grey in color as if done in the microwave. Baked potato was ordinary. Very disappointing. On its own also.
3) The rooms have no mini refrigerator, despite their large size. I asked if we could get one and was told that they were all in use and if one came free, we would get it. Never happened in the 3 nights we spent at the hotel. Only saving grace was the staff at the bar on the main floor was very amenable to givng us ice buckets full of ice for the wine and proseco in our room. A minor inconvenience but hats off to the bartenders.
Otherwise we loved the stay at the Birchwood and will be back next year for Blue Jays Spring Training. Thank you to the terrific staff.
by A verified traveler
Posted 21 Mar 2024
by A verified traveler
Posted 26 Feb 2024
