Ratings based on 985 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Great
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Daniel,Thank you for your feedback! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jun 2024
lighting was not very bright
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear Taylor,Thank you for your feedback. We apologize for the insufficient lighting in your room. We will review this issue and make necessary improvements to ensure a more comfortable stay. We appreciate your input and hope to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
The bath tub was dirty, it had not been cleaned
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear DAPHANE,We apologize for the cleanliness issue you encountered with the bathtub. This does not meet our standards, and we regret any inconvenience it caused. Your feedback will be addressed with our housekeeping team to prevent future occurrences. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 25 May 2024
no late check out resverstion cancel when I arrived to the location
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Timmy,We apologize for the inconvenience you experienced with your late check-out reservation being cancelled upon your arrival. This does not meet our service standards, and we regret any frustration it may have caused. Your feedback is valuable, and we'll address this issue to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 25 May 2024
Needs an urgent renovation. AC extremely noisy. Not what I expected.
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Omar,We apologize for the inconvenience caused by the noisy AC and for not meeting your expectations regarding the condition of our hotel. Your feedback is important, and we take it seriously. We'll prioritize renovations to improve the overall experience for our guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
by A verified traveler from jacksonville
Posted 22 May 2024
Carpet felt damp from humidity? There was no ventilation in bathroom. Bathroom fan did not work and caked thick with dust. Handicapped room not really for handicapped. Shower sprayer could not be lowered to use unless you held onto it. Noisy neighbors., doors slamming. Could not get late checkout, no longer their policy. Could not get adjoining rooms, or side by side. Ended up on different floors. No napkins available one morning at breakfast, they were out, per clerk. Oranges at breakfast were old and browning. Coffee is like instant .
Comment from Hotel Management
23 May 2024 by Hotel Manager , Hotel Management
Dear Lori,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is concerning and not reflective of the standard of service we aim to provide. Rest assured, we will address each of these issues with our team to ensure improvements are made. We appreciate your understanding, and we hope you'll consider giving us another chance to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
.
Comment from Hotel Management
21 May 2024 by Hotel Manager , Hotel Management
Dear David,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 7 May 2024
Room was pleasant and updated. Location was good for me as it was convenient to food and the couple of attractions I was interested in.
Comment from Hotel Management
8 May 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your positive feedback! We're pleased to hear that you enjoyed our updated room and found our location convenient for your needs. If there's anything more we can do to enhance your experience next time, please let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Esteli,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
Front Desk at check in was excellent
Comment from Hotel Management
7 May 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback! We're delighted to hear that you had an excellent check-in experience with our front desk staff. We appreciate your kind words and hope to provide you with more exceptional service during your next visit.Sincerely, Hotel Manager
