Ratings based on 13 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2023
Initial impression: irritation. Check-in time was 4:00PM. Waiting in hot parking lot. Email came in at 4:04 with unit # and lockbox code. Why not 4 minutes early instead of 4 minutes late???
The unit was in excellent condition with new sofa. Well equipped kitchen.
Many appreciated small touches like towel bar system behind bathroom door. Thank you for coffee and filters!
The grounds were in great condition, including pool, tennis courts and pier with picnic tables and grill.
Did not like: the 4:04 email from "PAG Beach Resorts" told us how to get into the unit, but NOT how to lock it from outside. Also, there were at least 4 light bulbs burnt out, which they fixed the next day. Also, there were several incorrect photos in the listing. One was the living room for ANOTHER UNIT (white TV stand, large white lamp shade). And the correct living room picture does not show the nice new sofa.
Bottom line: the owner of the unit has done a great job preparing; the "host" or "management" is a little sloppy.
by A verified traveler
Wonderful!
Posted 17 Jan 2023 on HotelsThis property is awesome. Beautiful grounds, nice pool, grills, tennis, and great scenery. Communication was by phone and e-mail, and they were very responsive and accommodating. Nice, quiet location near several dining and bar options. Would definitely recommend!
by A verified traveler
Posted 1 Nov 2022 on Travelocity
by A verified traveler
Posted 11 Oct 2022 on Hotels
by A verified traveler
Posted 16 Jun 2020 on Hotels
by A verified traveler
Posted 27 Feb 2020 on Hotels
by A verified traveler
Posted 27 Jan 2020
Great communication, clean, as advertised. Close to the beach. We really enjoyed our stay and would come again!
My only minor ding is the kitchen had only one small frying pan, and it wasn't level and didn't provide even heat. We like to make our own breakfast some mornings and this oversight made it a little inconvenient. Please go to TJ Max and get a few nice frying pans. Again, this was just a little nit in an overwhelmingly wonderful stay!
Comment from Hotel Management
27 Jan 2020 by Holiday Island , Hotel Management
I am so happy to hear you enjoyed your stay! Thank you for letting us know about the pans. We will get some new ones right away!
by A verified traveler
Posted 13 May 2019
Comment from Hotel Management
9 Jul 2019 by Holiday Island Complex, Hotel Management
Thank you very much! We are glad you enjoyed your stay, and hope you will consider our property again in the future!
by A verified traveler
Posted 10 Apr 2019
Loved everything about this stay- communication was simple through email, check-in was easy with code on the door- no need to get a key or hassle with a front desk, condo was very clean and had everything we needed. Nothing to complain about. Would stay here again if ever in the area.
Comment from Hotel Management
1 May 2019 by Maggie, Hotel Management
thanks for your feedback! WE look forward to hosting you again in the future.
by A verified traveler
Posted 20 Mar 2019
Comment from Hotel Management
1 May 2019 by Maggie, Hotel Management
thanks and we hope to be able to host you again in the near future.
