Ratings based on 369 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Excellent Hotel highly reccomended
by A verified traveler
Posted 5 May 2024
What makes this hotel so worth staying in are the staff. Really attentive and helpful, particularly the team in the restaurant. Food was really good too…would definitely stay again.
by A verified traveler
Posted 22 Apr 2024
Service & staff excellent. Sumptuous decor but not always practical in the bedroom i.e. drawers not suitable for clothes.
by A verified traveler
Posted 19 Nov 2023
by A verified traveler
Posted 9 Oct 2023
Offered an upgraded, very spacious room at a sensible price. Rooms and general areas comfortable and somewhat quirky. Better seating in the dining area (orangery) would be beneficial. Personal selection for breakfast was good but the area was rather cramped and would benefit from reconfiguration.
Not sure if the two leapord skin thrones in the bar/dining area added anything at all to the decor!
As in most of Guernsey parking is at a premium especially as the hotel has only 5 dedicated spaces.
The hotel was nicely positioned for us. The walk to the waterfront was about 10 minutes and all downhill. Which of course means the return was all uphill and was quite steep in places. Those less agile may wish to consider this.
We enjoyed our stay at the Duke of Richmond which was good value.
Comment from Hotel Management
16 Oct 2023 by Dermo, Hotel Management
Dear Wim,Thank you for taking the time to share your feedback on your recent stay at the Duke of Richmond. We appreciate your positive comments regarding the upgraded and spacious room offered at a reasonable price. We are glad to hear that you found the rooms and general areas comfortable and somewhat quirky.Thank you bringing to light your experience you had during breakfast, we will look at our layour and see how we can improve to make it more spacious..We apologize for any inconvenience caused by the limited parking spaces. As you mentioned, parking in Guernsey can be challenging, however all parking is free. I understand how the parking clock may take some time to get used to. We will look at ways to improve parking more effectively We are pleased to hear that the hotel's location was convenient for you, with a short walk to the waterfront. We understand that the uphill return may be challenging for some guests, and we appreciate you highlighting this for others to consider.Thank you for choosing the Duke of Richmond, and we are delighted that you enjoyed your stay with us. We strive to provide good value and a pleasant experience for all our guests. We hope to have the opportunity to welcome you back in the future.Kind Regards,Díarmaíd McDermottResident Manager
by A verified traveler
Posted 1 Oct 2023
Great hotel, super service
Comment from Hotel Management
16 Oct 2023 by Dermo , Hotel Management
Dear Vickie,Thank you so much for taking the time to leave a stellar 5/5 review on your experience you had with us here at the Duke of Richmond.It would lovely to welcome you back in the near future. Kind Regards,Díarmaíd McDermottResident Manager
by A verified traveler
Would definitely recommend
Posted 14 Sep 2023 on HotelsLovely hotel at top of very steep hill (advise getting taxi if have luggage). Staff were all excellent and couldn’t do enough for you. Room spotless but felt a bit cramped due to layout and all the furniture. Breakfast choices and quality were superb. Evening meal and drinks very nice but expensive. Heated pool and surrounding area was 10/10. Among our visits were Cobo bay and Sark and would highly recommend both as day trips. Didn’t find we needed a car as buses so cheap and reliable.Overall really enjoyed a relaxing and enjoyable stay.
Comment from Hotel Management
17 Oct 2023 by Dermo, Hotel Management
Dear Guest,Thank you for taking the time to leave a review on your experience you had with us here at the Duke of Richmond. Also thank you for recommending us to future bookers. We appreciate your positive comments about the excellent staff and their attentive service. We also take note of your observation regarding the layout and furniture in the room, and we apologize for any inconvenience caused. It's great to hear that you enjoyed the superb breakfast choices and quality. We understand that the evening meal and drinks were on the expensive side, and we appreciate your feedback on this matter. We're glad to hear that you found the heated pool and surrounding area to be of high quality. It's wonderful that you had the opportunity to visit Cobo Bay and Sark, and we appreciate your recommendation of these day trips. Lastly, we're pleased to hear that you found the local buses to be cheap and reliable, eliminating the need for a car. We're delighted that you had a relaxing and enjoyable stay overall. We hope to welcome you back in the near future.Kind Regards,Díarmaíd McDermottResident Manager
by A verified traveler
Posted 5 Sep 2023
The Duke of Richmond provided a lovely base whilst
in Guernsey - it certainly did not have the normal hotel noises i.e. doors closing or toilets flushing - felt that the sound proofing was great. The decor was extremely comfortable too. I have been visiting Guernsey for a good number of years but this was the first time staying at DOR but it will not be the last - well recommended do not feel any one would be disappointed.
Comment from Hotel Management
23 Oct 2023 by Dermo, Hotel Management
Dear Shirley,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail, and I am thrilled you found our service to be of high standards. I have shared your feedback with my team this afternoon and it made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Kindest Regards,Díarmaíd McDermottResident Manager
by A verified traveler
Posted 25 Aug 2023
Staff so obliging and friendly. Nothing too much trouble.
Comment from Hotel Management
23 Oct 2023 by Dermo, Hotel Management
Dear Angela,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail. I have shared your feedback with my team this afternoon and it made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Kindest Regards,Díarmaíd McDermottResident Manager
by A verified traveler
Posted 9 Aug 2023
Lovely hotel - family feel with the staff keen to help and obviously happy in their work
