Ratings based on 310 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
24 May 2024 by Your hotel Reine Victoria team, Hotel Management
Dear tommy, Many thanks for your rating with top marks! We are thrilled that you thoroughly enjoyed your stay with us and hope to welcome you again to St. Moritz soon! Best regards,
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
14 May 2024 by Your hotel Reine Victoria team, Hotel Management
Dear Millard, Thank you very much for your top rating! We are delighted that you were satisfied in all aspects of your stay and hope to be able to welcome you again soon! Best regards,
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 May 2024 by Your hotel Reine Victoria team, Hotel Management
Dear Camilo, Thank you very much for your top rating! We are delighted that you were satisfied in all aspects of your stay and hope to be able to welcome you again soon! Best regards,
by A verified traveler
Posted 16 Apr 2024
Very nice place, clean and welcoming!
Comment from Hotel Management
19 Apr 2024 by Your Hotel Reine Victoria team, Hotel Management
Dear Sergiu,Thank you for taking the time to leave a review of Hotel Reine Victoria.We're so very pleased to hear that you found our hotel to be a charming and welcoming one. Our goal is for Hotel Reine Victoria to be a place of both warmth and elegance, with its artfully decorated ceilings, high mirrors, and tidy, comfortable rooms. And of course, Engadine hospitality is a cornerstone of our philosophy. We would love to welcome you back very soon - perhaps to explore even more of what our hotel has to offer, such as the Ovaverva sports center, with its wonderful spa. Thank you again for choosing Hotel Reine Victoria, and we look forward to welcoming you back soon.Kind regards,
by A verified traveler
Posted 10 Apr 2024
Stay away from the old rooms. They are very old and haunted. I had to pay more to stay in the newly refurbished rooms
Comment from Hotel Management
13 Apr 2024 by Your Hotel Reine Victoria team, Hotel Management
Dear Rayan,Thank you for choosing to stay at our hotel during your trip to St. Moritz.Whilst some of our rooms have been more recently renovated than others, all of our rooms are well-maintained and in keeping with the magnificent and special aura that exudes from all areas of our hotel. Furthermore, our rooms are equipped with modern amenities to ensure our guests are comfortable and feel at home throughout their stay, whilst our team are on hand to answer any questions you have and accommodate requests where possible.We are pleased that you had a largely positive experience with us, and it is our hope to welcome you back to our hotel in the future.Kind regards,
by A verified traveler
Posted 4 Apr 2024
Excellent hotel
Comment from Hotel Management
10 Apr 2024 by Your hotel Reine Victoria team, Hotel Management
Dear Laura,Thank you so much for your positive comments about Hotel Reine Victoria. We so appreciate you taking the time to share your thoughts with us.At Hotel Reine Victoria, it is a joy to offer a unique experience that blends the grandeur of a historic building with modern comfort. We are delighted to hear that you enjoyed the cleanliness, exceptional service from our staff, and the beautiful property itself. Engadine hospitality has been a cornerstone of our service since the very beginning, and we're always please to hear that our team lives up to that tradition with consistency and care. Additionally, we're glad you appreciated our facilities. We love being able to offer our guests access to the spa, skiing facilities, and much more - so it always means a lot to know they're enhancing our guests' experiences.We hope to welcome you back to Hotel Reine Victoria again soon. Thank you again for your wonderful review.Kind regards,
by A verified traveler from Simi Valley
Posted 11 Mar 2024
It was a magical winter wonderland! We loved everything about it!
Comment from Hotel Management
22 Mar 2024 by Your hotel Reine Victoria team, Hotel Management
Dear Jordan, Simi Valley,We're thrilled to hear that you had a magical experience during your stay with us at Hotel Reine Victoria.Thank you for your kind words about our cleanliness, staff, and amenities. We strive to offer a unique Art Nouveau hotel-experience in beautiful St. Moritz, where guests can relax and enjoy.We hope to have the pleasure of hosting you again for another memorable stay in the future.Kind regards,
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Marco Osterwalder, CEO Laudinella Hotel Group, Hotel Management
Dear Vojtech,Thank you for choosing to stay at Hotel Reine Victoria during your time in St. Moritz.We are delighted to see that you had a positive experience with us. Hotel Reine Victoria provides a magnificent and luxurious setting for guests, with the stucco ceilings, high mirrors, and the many chandeliers creating a royal-like ambience, whilst the carefully selected furniture and amenities in our rooms ensure guests are comfortable and at ease throughout their stay. Our hotel is located close-by to both the town and the slopes, making it convenient for all guests whatever they're doing in St. Moritz, and our services provided ensure our guests have a range of sporting and health and wellness activities to enjoy should they wish to.It is our hope to welcome you back to Hotel Reine Victoria again in the future.Kind regards,
by A verified traveler
Posted 1 Feb 2024
Great area, beautiful hotel, amazing Spa, fabulous food, very helpful and friendly staff.
Comment from Hotel Management
10 Feb 2024 by Marco Osterwalder, CEO Laudinella Hotel Group, Hotel Management
Dear Karen,Thank you for choosing to stay at Hotel Reine Victoria and taking the time to leave a review.We are delighted to see that you enjoyed the appearance of our hotel. Hotel Reine Victoria is an architectural gem. The special aura of the building is immediately conveyed to guests through the artfully decorated stucco ceilings, high mirrors, a light-flooded atrium, and the many chandeliers.It is also wonderful to read that you were happy with the service you received from our staff and found everyone to be friendly. Now as before, Engadine hospitality is a top priority at the Hotel Reine Victoria, and our team are dedicated to delivering attentive and professional service that makes our guests' experiences smooth and enjoyable.We hope to see you again in the future and look forward to welcoming you back once more.Kind regards,
by A verified traveler
Highly recommend
Posted 28 Jan 2024 on HotelsIrina made this stay for us. She helped me plan my time and surprise for my fiancée in st moritz and everything was perfect because of her. I will return because the service was amazing- thank you Irina
Comment from Hotel Management
10 Feb 2024 by Marco Osterwalder, CEO Laudinella Hotel Group, Hotel Management
Dear Hyden,Thank you for staying at Hotel Reine Victoria during your time in St. Moritz.It is pleasing to read that you enjoyed the service you received from our team at Hotel Reine Victoria, and we are glad that your surprise for your fiancée went to plan. Our staff are committed to ensuring our guests have the most enjoyable, memorable, and smooth experiences possible, and deliver service with warmth and attentiveness in order to do this. Guest requests are accommodated wherever possible, and our team members are always willing to answer questions about the hotel or the area.We hope to see you again at Hotel Reine Victoria in the future. Consider us next time you're in St. Moritz.Kind regards,
