Ratings based on 215 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lenox
Posted 26 Apr 2024
The hotel was being remodeled so we’re moved to another. No restaurant, no room service, and the shower was 2/3rds the size of a phone booth. Quite ackward.
Comment from Hotel Management
4 May 2024 by Your Hotel Laudinella team, Hotel Management
Dear Kenneth, Lenox,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the ongoing renovation. Hotel Laudinella closed in April and will reopen in December with a new look. We inform our guests about this on our homepage, however, we are sorry that it was a surprise for you and that your stay wasn't what you expected. We have done everything we can to make the transition as smooth as possible and to provide you with the same standard of accommodation as you have booked. We hope to have the opportunity to welcome you back for a better stay once our renovations are complete.Kind regards,
by A verified traveler
Posted 13 Mar 2024
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Comment from Hotel Management
22 Mar 2024 by Your hotel Laudinella team, Hotel Management
Dear Michael,Thank you for taking the time to leave a review about your recent stay at Hotel Laudinella. We appreciate your feedback so much.At Hotel Laudinella, we aim to provide a comfortable, welcoming, and well-maintained environment for all our guests. For these reasons, we're so pleased to hear that you were impressed with the cleanliness of our hotel, the attentiveness and service of our staff, and the overall condition and facilities of our property. Knowing that we achieved this for you makes us very happy. We are fortunate to be situated in a truly breathtaking location, and we hope you were able to drink in the scenery while you relaxed and unwound.We also offer a wide range of year-round specials and attractive prices to suit different budgets and travel styles. Perhaps next time you visit, you can explore some of these offers and discover new experiences at Hotel Laudinella.Thank you again for choosing us, and we look forward to welcoming you back soonKind regards,
by A verified traveler
Posted 27 Jun 2023
Hello Expedia,
This is regarding Itinerary # 72527315933031.
We booked two rooms for two days at Hotel Laudinella in St.Moritz, Switzerland from 10 to 12 June.
I initially contacted you on 4th June regarding cancellation of one room, explaining the situation of my parents, who are senior citizens and were tired after sightseeing and travel in the US and were unable to travel to Switzerland.
Expedia spoke to the Hotel and informed me that the hotel is not accepting cancellation. Then I called the hotel directly and the lady initially said that I can speak to the manager once I am there at the Hotel on 10 June.
When I reached the Hotel on 10th, I explained the previous discussion had with Expedia and the hotel staff and I told him that we are only two adults with one child and we need only one room. He did not entertain the request and gave me the keys for two rooms. He said that he cannot do anything and the people in the reservation desk already left for the day and I will have to wait till next morning.
Next morning, I enquired for the reservation desk, but the lady at the reception called a number and asked me to talk to the person on phone line, saying that the other person on the line is from the reservation team.
The lady on the phone line rejected my request citing Expedia rules do not permit to refund/credit.
So, Expedia is blaming the hotel and hotel is blaming Expedia.
I request you to look into the problem and issue a credit so that I can use it later.
Comment from Hotel Management
1 Jul 2023 by Myriam & Christoph Schlatter, Geschäftsführer, Hotel Management
Dear guests,Thank you for sending us your review. We are sorry to read that you were not satisfied with your experience with us. It seems that there has been a misunderstanding during your call to the hotel. We apologize if we were not clear enough on the implementation of our cancellation policy. Your cancellation on the 4th of June was already outside of the free cancellation period - which was stated in your booking confirmation and which you were told by Expedia and also by the reservations team when calling. Unfortunately, we were not able to reconstruct your statement that the manager can make an exception on site, as this is not our usual procedure. We sincerely apologize the any inconvenience caused.Kind regards,Your Laudinella management
by A verified traveler
Posted 9 May 2023
While the room was big, the power sockets around the room was poorly positioned around the room. There were either no shelves near the power socket or the table was far too low from the power socket.
It felt as though the hotel never gave thought about such basic needs.
Comment from Hotel Management
10 May 2023 by Christoph & Myriam Schlatter, Geschäftsführer, Hotel Management
Dear guests,Thank you for taking the time to send us a review. We are sorry to read we did not meet your expectations. Our newly renovated rooms actually already have more power sockets which are also better positioned. We are in the constant process of renovating the remaining rooms and will of course also install the power sockets there accordingly.Kind regards,Your hotel Laudinella team
by A verified traveler
Definitely recommend this place
Posted 1 May 2023 on HotelsClean room, great breakfast and friendly staff. Overall, I am a highly satisfied customer.
Comment from Hotel Management
10 May 2023 by Christoph & Myriam Schlatter, Geschäftsführer, Hotel Management
Dear guests,Many thanks for your great feedback on your stay! We are thrilled that you enjoyed your holiday at our hotel and would be delighted to welcome you back soon!Kind regards,Your hotel Laudinella team
by A verified traveler
Posted 1 May 2023
Great property and very spacious for European hotels! The wood appearance, the stenciling, the fireplace in the main area , all felt very “ski lodgy “ and charming. Again our room was very large and spacious compared to other European hotels. My disappointment , the spa area was closed for a couple weeks and that’s one of the reasons I had selected this hotel bc as an American, I wanted to experience a European hotel spa and the full experience. 😞. The breakfast was plentiful ! Of all the places I could have selected with a hotel spa. I understand of course that maintenance and upkeep have to occur but I couldn’t help but feel disappointed and sad that that had to happen during her one night I was there. I would certainly stay there again though!
Comment from Hotel Management
10 May 2023 by Christoph & Myriam Schlatter, Geschäftsführer, Hotel Management
Dear Harold,Thank you very much for your kind review! We are delighted that you enjoyed your stay with us so much and especially appreciated the wood appearance and fireplace in the lobby. We sincerely apologize for the inconvenience of the closed Ovaverva spa. We have now added that information to the online booking platforms in order to avoid future disappointment. We would be thrilled to welcome you back to St. Moritz for another stay in the future!Kind regards,Your hotel Laudinella team
by A verified traveler
Posted 29 Apr 2023 on Hotels
Comment from Hotel Management
8 May 2023 by Christoph & Myriam Schlatter, Geschäftsführer, Hotel Management
Dear guests,Many thanks for your great feedback on your stay! We are thrilled that you enjoyed your holiday at our hotel and would be delighted to welcome you back soon!Kind regards,Your hotel Laudinella team
by A verified traveler
Posted 17 Apr 2023 on Hotels
Comment from Hotel Management
18 Apr 2023 by Myriam & Christoph Schlatter, Geschäftsführer, Hotel Management
Dear guests,Many thanks for your great feedback on your stay! We are thrilled that you enjoyed your holiday at our hotel and would be delighted to welcome you back soon!Kind regards,Your hotel Laudinella team
by A verified traveler
Posted 24 Mar 2023
Comment from Hotel Management
13 Apr 2023 by Christoph & Myriam Schlatter, Geschäftsführer, Hotel Management
Dear guests,Many thanks for your great feedback on your stay! We are thrilled that you enjoyed your holiday at our hotel and would be delighted to welcome you back soon!Kind regards,Your hotel Laudinella team
by A verified traveler
Posted 29 Sep 2022
Without a vehicle you must use their dining which is connected to the bar- very noisy and a very limited menu choices.
Comment from Hotel Management
17 Oct 2022 by Hotel Laudinella Team, Hotel Management
Dear RandallWe are very sorry that you did not appreciate our bar and the menu choices.Actually, we have five different restaurants, one buffet, one Mediterranean, one pizzeria, one Japanese, one Thai and one Indian, plus the lobby bar and take-away service. There is also the possibility of booking half board in the Dine Around formula so you can try them all during your stay.We hope to surprise you positively on another occasion. Best regards
