Ratings based on 144 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Posted 10 Mar 2024 on Travelocity
Great convenient location. Room was clean and comfortable. Starbucks is right next door!
by A verified traveler
Posted 16 Feb 2024 on Hotels
by A verified traveler from Crystal Lake
Posted 15 Dec 2023
by A verified traveler
Road trip
Posted 10 Dec 2023 on HotelsQuick check in and stay during a road trip home. Convenient location and good service.
by A verified traveler
What you should expect
Posted 16 Nov 2023 on HotelsWell priced and convenient
Comment from Hotel Management
5 Dec 2023 by Drew Williams, Hotel Management
Thank you for staying with us here at TownePlace Suites by Marriott. We hope to see you again..
by A verified traveler
Posted 13 Nov 2023
Well, upon check-in on Friday afternoon 11/10, the front desk lady was sitting looking bored checked me in, didnt give info on hotel breakfast, internet or even where elevator was located. My first time there, so I thought ok no big deal. Got to room, it had full kitchen w a dishwasher! So I opened it...dirty dishes in it. Was unpacking Tried to get TV to work & couldnt, no big deal I was getting ready to meet my family so I could figure that out later. Get back to hotel around 730pm. Still cant get TV to work. Called front desk to explain what was happeneng with TV to a different girl than from check in
She tells me "unplug everything behind it and plug it back in, it will work". Ok I try that, nope. Didnt work. I call down again and it rang with a quick pick up of my call and immediate hang up. So I call again. She answers, I explain it didnt work, she says "you must not have done what I told you to because that always works" umm yes I did "well you're not getting it fixed tonight" umm. SoI questioned "so I have dirty dishes in the dishwasher and a TV that doesnt work?" She says "that is a housekeeping problem, NOT MINE" and hung up on me I'm in my pajamas, pissed & watched Netflix on my phone til I went to sleep. I was told the next morning "we do not have a manager on site until Monday" so I was totally disappointed all around with that hotel. Expensive and poor service all around. Oh and the pool area had used towels & fast food all over it.
Comment from Hotel Management
14 Nov 2023 by Drew Williams General Manager TownePlace Suites, Hotel Management
Thank you for taking the time to share your thoughts regarding your issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
by A verified traveler
Posted 11 Oct 2023 on Orbitz
Clean and safe
Comment from Hotel Management
5 Dec 2023 by Drew Williams, Hotel Management
Thank uou for choosing TownePlace Suites by Marriott. We hope to see you again in the future.
by A verified traveler
Posted 30 Sep 2023
This was a very nice property a year or two ago. No coffee cups in room, (1) hand towel, (1) spoon, the room was never refreshed during our stay. The staff was very nice and helpful, the breakfast was good. Good, not great.
Comment from Hotel Management
14 Nov 2023 by Drew Williams General Manager TownePlace Suites, Hotel Management
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience in the future.I hope you choose to stay with us again when your travels bring you back to the area.
