Ratings based on 603 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Many people smoking weed. The breakfast is horrible. Although the staff was friendly, the hallway, elevator and lobby looked dirty. Outside appeared unsafe.
Comment from Hotel Management
17 Jun 2024 by Marketing Manager, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your comments and will share them with our team to ensure we are continually improving our guests' experience. We strive to provide a clean and safe environment for all of our guests and will address any issues that have been brought to our attention. We hope to have the opportunity to welcome you back in the future.
by A verified traveler from Berkeley
Posted 12 Jun 2024
by A verified traveler
Posted 9 Jun 2024
Hot breakfast, customer service
Comment from Hotel Management
15 Jun 2024 by Marketing Manager, Hotel Management
Thank you for taking the time to share your feedback on your recent stay at St. Louis Airport Hotel. We are always striving to provide a positive experience for all of our guests and your comments are greatly appreciated. We hope to welcome you back again in the future for another enjoyable stay.
by A verified traveler
Posted 9 Jun 2024
wonderful! perfect breakfast. all attentive staff.
Comment from Hotel Management
10 Jun 2024 by Marketing Manager, Hotel Management
Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed the breakfast and found our staff to be attentive during your stay. We strive to provide all of our guests with a positive and comfortable experience, and we appreciate your feedback. We hope to welcome you back again in the future.
by A verified traveler
Posted 9 Jun 2024
Good rate
Comment from Hotel Management
10 Jun 2024 by Marketing Manager, Hotel Management
Thank you for taking the time to leave a review of your recent stay at St. Louis Airport Hotel. We appreciate your feedback and are delighted to hear that you enjoyed your experience with us. Our team strives to provide exceptional service and comfortable accommodations for all of our guests. We hope to welcome you back again in the future for another enjoyable stay. Safe travels!
by A verified traveler
Posted 7 Jun 2024
My room overall was ok but all the furniture was very dusty this visit.
Comment from Hotel Management
8 Jun 2024 by Marketing Manager, Hotel Management
Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and are glad to hear that you found your room to be satisfactory. Please know that we take cleanliness seriously and will address your concerns with our housekeeping team. We hope to have the opportunity to welcome you back in the future. Thank you for choosing St. Louis Airport Hotel.
by A verified traveler from Katy
Posted 4 Jun 2024
Very warm and inviting! Hotel was clean and updated. Staff was helpful and friendly. Definitely will return and also recommend.
Comment from Hotel Management
6 Jun 2024 by Marketing Manager, Hotel Management
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at St. Louis Airport Hotel. Our team takes pride in providing a clean and welcoming environment for our guests, and we are glad to hear that our efforts did not go unnoticed. We look forward to welcoming you back on your next visit to the area and appreciate your recommendation to others. Thank you for choosing to stay with us!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Marketing Manager, Hotel Management
We are sorry to hear that your stay did not meet your expectations. We value all feedback from our guests and will use this information to improve our services. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 1 Jun 2024
The hall carpets weee really dirty hadn’t been vacuumed in a while! Ask for a wake up call but didn’t get that either
Comment from Hotel Management
1 Jun 2024 by Marketing Manager, Hotel Management
We are truly sorry to hear about your experience at our hotel. The cleanliness and upkeep of our property are of the utmost importance to us, and we are disappointed to hear that we fell short during your stay. We will address your concerns with our housekeeping and front desk teams to ensure that situations like these are not repeated in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Marketing Manager, Hotel Management
Thank you for taking the time to review your recent stay at St. Louis Airport Hotel. We value all feedback from our guests, both positive and negative, as it helps us to continuously improve our services and facilities. We apologize that your experience did not meet your expectations and would welcome the opportunity to discuss any specific issues you encountered during your stay. We hope to have the chance to better serve you in the future and provide you with a more positive experience.
