Ratings based on 961 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Clean, beautiful, and quiet even though you were hosting a prom. You guys walk on water!!
Comment from Hotel Management
30 Apr 2024 by Thomas, Hotel Management
I am glad you had a good visit! We look forward to seeing you on your next adventure.
by A verified traveler
Posted 29 Apr 2024
Room near ice maker and elevators too much foot traffic and noice in hallway
Comment from Hotel Management
30 Apr 2024 by Thomas, Hotel Management
Thank you for sharing about your stay and I apologize it did not meet your expectations. We hope to see you in the future to provide a stay that meets your expectations.
by A verified traveler
Posted 20 Apr 2024
I arrived to the property and was giving a double bed when I booked a king bed. When I arrived to my room I immediately notified the front desk that this wasn’t the room I payed for. I was met with no care or concern. I was told it’s on a first come first serve bases. The room had a smell and the bathroom fixtures fell apart.
Comment from Hotel Management
30 Apr 2024 by Thomas, Hotel Management
I apologize that your stay did not meet your expectations. I have relayed your feedback to our Engineering and Front Desk leaders to ensure this will not happen again.
by A verified traveler
Posted 20 Apr 2024
Great
Comment from Hotel Management
30 Apr 2024 by Thomas, Hotel Management
I am glad you had a good visit! We look forward to seeing you on your next adventure.
by A verified traveler from Beverly Hills
Posted 17 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Thomas, Hotel Management
I am glad you had a good visit! We look forward to seeing you on your next adventure.
by A verified traveler
Posted 15 Apr 2024
Service was great
Comment from Hotel Management
15 Apr 2024 by Jamie, Hotel Management
Thank you for your feedback! We are glad you enjoyed your stay with us.
by A verified traveler
Posted 8 Apr 2024
Poor housekeeping
Comment from Hotel Management
10 Apr 2024 by Thomas McGrail, Hotel Management
Thank you for sharing about your stay. I have discussed this with housekeeping to ensure this does not happen in the future.
by A verified traveler
Posted 7 Apr 2024
I did not like the fact that the entire weekend we was there we was not offered towels no one bothered to see if we needed any we had to go to front desk no one bothered to pick up trash, housekeeping was in the room over from us for hours. i was told parking was included in my stay but still got charged for parking. there was pee on the toilet seat and the floor. other than that my daughter enjoyed herself.
Comment from Hotel Management
10 Apr 2024 by Vicki, Hotel Management
Thank you for sharing your experience with us. We take great pride in providing exception service and cleanliness to all of our guests and are sorry to hear that we disappointed you - and ourselves. We do hope you will come back for a visit soon and offer us the opportunity to redeem ourselves. Take care and safe travels!
by A verified traveler from Troy
Posted 6 Apr 2024
A
Comment from Hotel Management
7 Apr 2024 by Thomas, Hotel Management
Kenneth, thank you for taking a moment to let us know how your stay was. Sharing feedback such as yours is a highlight of each day.
by A verified traveler
Posted 5 Apr 2024
Staff always helpful and friendly quiet room
Comment from Hotel Management
7 Apr 2024 by Thomas, Hotel Management
Linda, thank you for taking a moment to let us know how your stay was. Sharing feedback such as yours is a highlight of each day.
