Ratings based on 957 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Samantha, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn St Louis - Troy, IL. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Sharma RediResponse Specialist, Hotel Management
Hello John,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST LOUIS - TROY IL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 May 2024
Back side entry used for access to pet available rooms was unkempt.
Comment from Hotel Management
19 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Sherri. The staff and I at the RED ROOF INN ST LOUIS - TROY IL appreciate your 4/5 score. However, you indicated that the issue regarding the backside entry and the cleanliness of the rooms dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - TROY IL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Donald, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - TROY IL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Luis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Louis - Troy, IL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Apr 2024
Nice motel good location and staff very helpful
Comment from Hotel Management
15 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Terry, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn St Louis - Troy, IL. It's great to see you enjoyed your stay, resulting in a 4/5 score. It is so rewarding to read that you enjoyed the convenience of our location and the hospitality of our staff. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Apr 2024
Not worth the price. Several other places to stay nearby. We’ll try one of those next time.
Comment from Hotel Management
9 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ST LOUIS - TROY IL. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
There were ants in the bathroom. The poor front desk worker seemed to be there all by himself and did what he could. Unfortunately, Expedia messed up and didn’t provide him proof that I had already paid.
Comment from Hotel Management
8 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Peter,I appreciate you sharing your feedback following your stay at the RED ROOF INN ST LOUIS - TROY IL. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the other issues which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler from Glen carbon
Posted 28 Mar 2024
Best place I ever stayed. Dogs are free!!! Love this hotel!
Comment from Hotel Management
29 Mar 2024 by Carla RediResponse Specialist, Hotel Management
Dear Melissa,Thank you for taking the time to tell us about your experience at the Red Roof Inn St Louis - Troy, IL. I am delighted to see that our hotel met your expectations and how pleased you were with our pet-stay-free policy. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
