Ratings based on 308 Verified Reviews
2.4 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2024
Me and my husband had just driven 12 hours needed to get some rest. Red roof inn I would not recommend you to my dead ancestors. This place had spider webs, the top blanket was dirty thank God we always bring extra blankets wherever we go. But when we laid down to sleep I was a big ass spider under the covers. Good thing we didn't unpack. Told the front desk clerk and he tells me show him a picture. Who in the hell have time to take a picture. Then he goes on to ask me do I want another room hell nawl.
Comment from Hotel Management
25 Feb 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for taking the time to tell us about your experience at the Red Roof Inn St Louis - Florissant, Marsha. I am sorry that your experience did not meet your expectations. You stated that the listed pest and the dirty blanket, along with the other highlighted issues hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays at any of our locations.Very truly yours,Red Roof Management
by A verified traveler
Absolutely terrible
Posted 27 Jan 2024 on HotelsThe front desk was rude took an hour to check in and the rooms where disgusting had mold by the shower the beds where dirty refused to refund us so had to stay for two days cause didnt have the money to switch hotels while i was there for a dr appointment for my daughter
Comment from Hotel Management
28 Jan 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Haley, Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - FLORISSANT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described with the staff, the encounter you described with the staff, the possible mold you highlighted along with the other concerns mentioned. I will be sharing your feedback with upper management to ensure your satisfaction. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
by A verified traveler
Posted 21 Jan 2024
They took our money & not allow us to stay in our room because we didn’t have the ID they wanted
Comment from Hotel Management
22 Jan 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Lanette. The staff and I at the RED ROOF INN ST LOUIS - FLORISSANT were disappointed to see your 1/5 score following your stay. You indicated that you were charged and not allowed to stay at our hotel due to the situation regarding the ID. I am sorry for any inconvenience caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Red Roof Management
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
20 Jan 2024 by Carla RediResponse Specialist , Hotel Management
Hello Amanda, Thank you for taking a moment to complete our survey. At the Red Roof Inn St Louis - Florissant we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
11 Jan 2024 by Olivia RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Louis - Florissant and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A verified traveler from Tullahoma
Posted 26 Dec 2023
Worst hotel i have ever stayed in
Comment from Hotel Management
27 Dec 2023 by Xao RediResponse Specialist, Hotel Management
Hello Mike,Your review of the Red Roof Inn St Louis - Florissant was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
by A verified traveler
Posted 20 Dec 2023
Comment from Hotel Management
21 Dec 2023 by Sharma RediResponse Specialist, Hotel Management
Hello Arlene, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST LOUIS - FLORISSANT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
by A verified traveler from Mehlville
Posted 17 Dec 2023
The guy was at the front said we could've stayed tonight. Because I made a mistake on the reservation. And would not let us do that. Because we paid ahead of time. The staff was very nice and pleasant to deal with.
Comment from Hotel Management
19 Dec 2023 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Donna. The staff and I at the RED ROOF INN ST LOUIS - FLORISSANT were disappointed to see your 1/5 score following your stay. The issue you mentioned regarding your reservation is truly disheartening to hear. Nevertheless, it's good to hear our staff was very nice and pleasant.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Red Roof Management
by A verified traveler
Posted 15 Dec 2023
Horrible bugs everywhere and stinky linen was dirty and burnt up
Comment from Hotel Management
17 Dec 2023 by Sharma RediResponse Specialist, Hotel Management
Dear Tamera, We are sorry to hear about your recent experience at the RED ROOF INN ST LOUIS - FLORISSANT. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests, the foul odor, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Red Roof Management
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
10 Dec 2023 by Sharma RediResponse Specialist, Hotel Management
Hello Steven, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST LOUIS - FLORISSANT and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
