Ratings based on 255 Verified Reviews
2.3 Room cleanliness
2.9 Service & staff
2.3 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not recommend
Posted 11 Oct 2020 on Hotels
This hotel was a complete disappointment. The hotel is completely run down and the room was awful. Not very clean and Items like drawers need to be fixed. I would not recommend anyone staying here. Only reason I didn’t cancel after getting here is that I already prepaid:( Also after leaving and coming back there was barely any parking spaces due to pub parking is the same parking lot As the hotel.
Comment from Hotel Management
14 Oct 2020 by Leo, Hotel Management
Apologies for the problems you had faced, Kimberly! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Leo!
by A verified traveler
Posted 6 Oct 2020
Comment from Hotel Management
8 Oct 2020 by Bella, Hotel Management
Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!
by A verified traveler from O Fallon MO
Posted 5 Oct 2020
This s one of the most disgusting hotels that I have ever stayed at. The AC was not plugged in and when we plugged it in and turned it on it omitted a very nasty smell.
Comment from Hotel Management
8 Oct 2020 by Karen, Hotel Management
Hi, Robert. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Karen
by A verified traveler
Posted 20 Sep 2020 on Hotels
Comment from Hotel Management
21 Sep 2020 by Ammy, Hotel Management
Hi, Chad! We regret the inconvenience that may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Leo
by A verified traveler
Posted 19 Sep 2020 on Hotels
Have stayed a few times before with no problems this time the young girl at the front desk was very rude and unfriendly the room was nice wasnt all that clean though there was dirty towels in the bathroom and snack wrappers on the floor of the room itself. Was very disapointed
Comment from Hotel Management
20 Sep 2020 by Ammy, Hotel Management
Hi, thanks for rating us positively and we are sorry for the inconvenience that may have caused to you. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Leo
by A verified traveler
Posted 24 Aug 2020 on Hotels
I have stayed here on 2 occasions. The first time there was a storm and the carpet inside the room somehow got wet from the rain water. The 2nd time there were someone else’s dirty clothes on the floor still. The rooms could definitely use some TLC.
Comment from Hotel Management
25 Aug 2020 by Ammy, Hotel Management
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler from Greenville, SC
Posted 4 Aug 2020
First of all the room i was put in had no air and looked like it had blood or fecal matter on the walls. After sitting in the parking lot for 45 minutes, they moved me to another room. There was no air on and the room was sweltering. I came back to the room two hours later to find it comfortable. Problem then was the toliet i had to manually flush by taking off the top and work the lever. When i told them about it, i was told "that happens".
Nobody could enter the lobby, it was a play area for two large siberian huskies, with toys strewn about. And there were unsavory characters lurking in the parking lot. It was not uncommon for nightly arguments between drunken patrons at the bar.that ended up in the parking lot either.
As for No Smoking, the common area was near where I stayed. The smell often drifted into my room.
I worried about my safety and always hurried into my room, the security lock was partially busted off the door which was of a concern.
I surely hope Expedia removes this hotel from their listings. I will think long and harx before using Expedia again.
Comment from Hotel Management
5 Aug 2020 by Ammy, Hotel Management
Hi, thanks for notifying us about this issue, we do regret the trouble caused. We have immediately escalated this to the relevant team and the same will be fixed soon. Request to treat this as an odd incident and we hope this will not impact our opportunity to serve you again. Regards, Alex
by A verified traveler
Posted 21 Jul 2020 on Hotels
Comment from Hotel Management
22 Jul 2020 by Edward, Hotel Management
Thank you for rating us highly, Hollie! We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Edward
by A verified traveler
Posted 18 Jul 2020 on Orbitz
Excellent staff at this location, super easy to add nights to your stay.
Comment from Hotel Management
19 Jul 2020 by Ammy, Hotel Management
That is great to hear. Thank you for joining our family and we will always aim to live up to your standards. Regards, James.
by A verified traveler from Hawk Point Missouri
Posted 30 Jun 2020
The front desk people were cooperative, there 2 huskies were adorable. Everything else was disappointing to the point I had to ask for my first refund ever.
Comment from Hotel Management
2 Jul 2020 by Ammy, Hotel Management
Hi, Shawn! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Leo
