Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The breakfast was way different .Then any hote. It was good . The staff was friendly and helpful. Except this one guy he was so rude and hateful he was the bad apple other than that our stay was great.
by A verified traveler from Mississauga
Posted 3 Jun 2024
The hotel is very clean and breakfast was so good 👍
by A verified traveler
Posted 3 Jun 2024
Every employee I came across was very kind and I appreciate that, that alone was why they get 1 star. Hard working kind employees.
The breakfast was basic, your typical waffles, oatmeal, eggs etc. The pool was small and always busy.
The hallway carpets were super dirty as were ones in the room. I kept my socks on the whole time.
The bathroom did not come with any hand soap. None at all. I had to make a trip downstairs just to ask for soap. Someone else was also asking for soap as well. When did it become a normal thing not to include soap in your hotel stay?!
The bed was comfortable but the pillows were marshmallows and the blanket, or covering was very strange. It had rounded edges so you couldn’t really cover with it.
I looked in the drawers for an extra blanket and when I pulled it out a paper bag came out with it. It bad black writing on it that said “dough baking” in spray paint. It clearly had been put there by a guest who knows how long ago and that area had not been cleaned so it hadn’t been found.
Unfortunately for me, I didn’t see this until the middle of my second night. What’s the point in complaining. I had already slept in this dirty room for 2 days.
by A verified traveler
Posted 2 Jun 2024
The property was convenient to all of the activities, everyone was friendly, breakfast was excellent (kids loved the mini waffle maker). Everything was clean and our room was quiet. Two elevators made waiting not a problem. Parking behind the building was convenient and it was nice to be able to keep an eye on our car from the room. We felt safe in this area and there were plenty of food options just down the street. Very nice, we'll stay again!
by A verified traveler
Posted 2 Jun 2024
We love that it is clean and so close to Shriners hospital.
by A verified traveler
Posted 30 May 2024
Great hotel for the family. Super close to most attractions and the freeway. Clean and quiet. Big plus theres a bar/bbq place right across the street plus another place on the other corner for breakfast. Only knock the hotel was the breakfast sucked! Ok for a quick bagel out the door other than that not good.
Comment from Hotel Management
1 Jun 2024 by Spencer, Hotel Management
I'm glad you enjoyed your stay with us! Your feedback is much appreciated to help improve our staff.
by A verified traveler
Posted 27 May 2024
We were really excited to try out a new hotel for our first trip as a family.
Staff was friendly and informative.
Unfortunately, the room was disgusting.
There were rings around the tub, the tub was patched with tape and cracked in two places.
All of the dishes were dirty and had crusted food on them. The drawers had crumbs and dirt throughout all of them.
All of the sheets (bed cover and main sheet) had numerous stains on them.
We had high hopes for this place but we will not be staying at another Home2 again.
Waste of our time and money.
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Our apologies for the negative experience at our hotel. We are sad to hear that your suite did not meet your expectations. We will certainly investigate the items noted in your review and take proper action to correct.
by A verified traveler
Posted 23 May 2024
Great
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Thank you for the 5 out of 5 rating!
by A verified traveler
Posted 20 May 2024
The room was spacious and you could draw a curtain and divide the room. You had real plates and glassware. The common area was huge too. They have a fire pit in an outside seating area plus two gas grills.
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Thank you so much for staying with us! We appreciate you taking your time to write a review/recommendation.
by A verified traveler
Posted 13 May 2024
Pool was not clean enough.
Comment from Hotel Management
15 May 2024 by Hotel Manager, Hotel Management
Thank you for the 5 out of 5 rating! Our apologies that the pool did not meet your expectations.
