Ratings based on 978 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Nice
Comment from Hotel Management
9 May 2024 by Hotel Manager, Hotel Management
Thank you for the 5 out of 5 rating!
by A verified traveler from Antioch
Posted 3 May 2024
Close to the zoo. Easy to get downtown and not be in he busy city.
Comment from Hotel Management
9 May 2024 by Hotel Manager, Hotel Management
Thank you so much for staying with us! We are delighted to hear that you enjoyed out convenient location to the zoo and other downtown attractions.
by A verified traveler from Greenfield
Posted 2 May 2024
Somehow my room assignment got messed up and someone ended up coming into my room at 1am. Which scared me and caused me so much anxiety the rest of the trip. I called the front desk to see what was going on and the guy hung up on me after putting me on hold. Went to front desk and he basically just laughed at my situation and was sarcastic the entire interaction. I called it a night and went back to bed. Thankfully the next morning another employee got it all fixed and was super nice. She apologized for the mix up and was very kind.
Comment from Hotel Management
9 May 2024 by Hotel Manager, Hotel Management
Thank you so much for staying with us! Our sincerest apologies for the irregular experience and interaction. We will share your kudos with the team member that resolved the mix up.
by A verified traveler
Posted 1 May 2024
Airport and Dorval station are located close to the hotel
Comment from Hotel Management
1 May 2024 by Hotel Manager, Hotel Management
Thank you for the 5 out of 5 rating! We appreciate the feedback about our great location.
by A verified traveler
Posted 1 May 2024
Staff members are great! Went beyond to be helpful. Disliked the limited parking. And free breakfast didn't have enough good! No fresh breakfast juices or fruits. No cereals. Just breakfast sandwiches and coffee. Very disappointed being that the hotel is next to a dispensary
Comment from Hotel Management
1 May 2024 by Hotel Manager, Hotel Management
Thank you for the 5 out of 5 rating! I will share your kudos with the team! It saddens us to hear that the free breakfast did not meet your expectations. We are confused about your dispensary comment as the hotel is not next to one.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Hotel Manager, Hotel Management
Thank you for the 5 out of 5 rating!
by A verified traveler from West Des Moines
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Hotel Manager, Hotel Management
Sorry your stay did not meet your expectations. We would love to learn more about your stay to make improvements.
by A verified traveler
Posted 27 Apr 2024
Such a well placed hotel to easily get into downtown St Louis but right by Forest Park with its wonderful museums and open space. Walkable to the Metro as well and close to a lot of independent places to eat.
Comment from Hotel Management
28 Apr 2024 by Kristy, Hotel Management
Thank you so much for your review! You are awesome Karen. We look forward to seeing you again in the future!
by A verified traveler
Posted 25 Apr 2024
The staff was not helpful and we has to request cleaning of our room more than once.
Someone set off the fire alarm and the staff were not trained on how to handle the event at all. The place is in a good location and the area was fine for walking.
Comment from Hotel Management
25 Apr 2024 by Hotel Manager, Hotel Management
Thank you so much for staying with us! Our apologies for the inconvenience caused to you. Our staff followed safety protocol for the fire alarm until learning that someone pulled a pull station alarm.
by A verified traveler
Posted 22 Apr 2024
We enjoyed our stay. Our room was nice and clean. The pool is a bit small and busy, but there were plenty of towels. Breakfast was very busy and the breakfast area is very small so it took a while to get food, but the included meal was nice.
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Thank you so much for staying with us! Our apologies the pool room and breakfast area size did not meet your expectations. We are please the hear that you enjoyed your stay!
