Ratings based on 967 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Liked that is waa close to the ball field.
Comment from Hotel Management
29 Apr 2024 by John, Hotel Management
Thank you so much for your business and your review! We hope you'll come back and see us again soon!
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by John, Hotel Management
Thank you so much for your business and your review! We hope to see you again soon.
by A verified traveler
Posted 25 Apr 2024
Perfect location for the ballgame and arch.
Comment from Hotel Management
26 Apr 2024 by Cory Sumpter, Hotel Management
Thank you for your feedback regarding your recent stay at Hilton St. Louis Ballpark. We strive every day to give guest at great experiences. Next time you are in the area please come and experience are excellent services.
by A verified traveler
Posted 25 Apr 2024
Was close to the ball park!
Comment from Hotel Management
25 Apr 2024 by John, Hotel Management
Thank you so much for staying with us and for your feedback! We appreciate it and hope you'll come back and see us again soon!
by A verified traveler
Posted 21 Apr 2024
There was a lot of hair in three corners of the bathroom floor and in the tub/shower. There was something that spilled and was never cleaned up on the nightstand and there was leftover BBQ ribs in a to-go box in the refrigerator. Apparently the room was not totally cleaned and ready for its next guests.
Comment from Hotel Management
24 Apr 2024 by Cory Sumpter, Hotel Management
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. Hotel Leadership team is definitely going to use your comments as a training to elevate our services. When you are in the area again, please come stay with us again.
by A verified traveler
Posted 20 Apr 2024
Our room had a sewer and drain issue and we had to listen to the sink gurgle water the entire stay. The constant noise came with a nice sewer odor as well. I called the front desk and let them know. They said they would send someone but no one ever showed. Then, when I decided to just take a shower and leave there was no soap either. 10/10 would not recommend this hotel.
Comment from Hotel Management
24 Apr 2024 by Cory Sumpter, Hotel Management
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. The next time you are in the area please give us another chance to show you excellent service. If you need anything, please do not hesitate to reach out.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
17 Apr 2024 by John, Hotel Management
Thank you for your business and for your review. We appreciate both and hope to see you again soon!
by A verified traveler
Posted 10 Apr 2024
Nice property convenience of the area EXCEPT the parking
Comment from Hotel Management
11 Apr 2024 by John, Hotel Management
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!
by A verified traveler
Posted 9 Apr 2024
The property offered many amenities. This place was centered downtown and made for nice walks. Staff was more than courteous and great to work with
Comment from Hotel Management
10 Apr 2024 by John, Hotel Management
Thank you so much for your business and for your kind review! WE appreicate your business and we hope to see you again soon!
by A verified traveler
Posted 8 Apr 2024
Need a bigger pool and a hot tub
Comment from Hotel Management
8 Apr 2024 by John, Hotel Management
Thank you for your business and for your review! We appreciate both!
