Ratings based on 851 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
The hotel is very, very dirty. The breakfast is very, very limited.
by A verified traveler
Posted 14 Apr 2024
Stayed at this location for a good nights rest. The loud music until after 1 am at the bar next door made that entirely IMPOSSIBLE! I’m extremely disappointed, tired, and frustrated!! I called front desk as well as the bar next door and just got an “I’m sorry!”. Glad I spent a considerable amount of money for NOTHING! 😤
by A verified traveler
Posted 4 Apr 2024
Convenient location. My room smelled of cigarette smoke. Breakfast is what you'd expect.
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Toilet
Posted 11 Feb 2024 on HotelsToilet wouldn’t work, was told I could come get a plunger(didn’t work when we first got there). Housekeeping didn’t stop by. Only 2 towels and 3 people in room and asked for extra. They never came. Had to switch rooms for second night after complaining about toilet again. Patrick was good though.
Comment from Hotel Management
16 Feb 2024 by Hampton Inn Westport-St. Louis, Hotel Management
We are truly sorry for the inconveniences you experienced during your stay. Your feedback is very much appreciated, and we have addressed these issues with our team to ensure they are not repeated. We appreciate your kind words about Patrick and hope to have the opportunity to welcome you back for a better experience.
by A verified traveler
Posted 9 Feb 2024
Comment from Hotel Management
16 Feb 2024 by Hampton Inn Westport-St. Louis, Hotel Management
DeniseThank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a pleasant experience overall. Your feedback is important to us, and we will use it to continue improving our services. We hope to welcome you back for an even better stay in the future.
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
16 Feb 2024 by Hampton Inn Westport-St. Louis, Hotel Management
Laura,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we strive to improve. We hope to have the opportunity to welcome you back for an even better stay in the future.
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
16 Feb 2024 by Hampton Inn Westport-St. Louis, Hotel Management
Alvin,Thank you for your perfect rating! We are thrilled to hear that you had a wonderful stay with us. Our team is working hard to provide exceptional service, and we are delighted to know that we met your expectations. We look forward to welcoming you back for another fantastic stay.
by A verified traveler
Posted 13 Dec 2023
Peter was extremely helpful and courteous.
by A verified traveler
Posted 7 Dec 2023 on Hotels
