Ratings based on 997 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
This place is a dump.
by A verified traveler
Posted 10 May 2024
The property was old and not comfortable. The only chair was by the door so that the people in the parking lot had a clear view. My memory of this stay was completely negative!
Comment from Hotel Management
11 May 2024 by Hotel management, Hotel Management
Dear Thomas, We sincerely regret to learn that your recent stay fell short of your expectations. Providing a comfortable and enjoyable experience for our guests is paramount, and we apologize for any discomfort caused by the condition of the property and the placement of furniture. Your feedback regarding the room and overall comfort is invaluable to us as we continuously strive to enhance our guests' experiences. Please know that we take your concerns seriously and will share them with our team to ensure improvements are made. We sincerely apologize for any inconvenience and hope to have the opportunity to welcome you back in the future for a more positive experience.Sincerely,Hotel Management
by A verified traveler
Posted 10 May 2024
They sent me to a room that maintenance had to be working on (I have pictures)! Went and told the front desk she had an attitude. The next room the TV didn’t work called the front desk she said “just turn it off and on”. I got tired of complaining and just told myself never again
Comment from Hotel Management
12 May 2024 by Hotel Management, Hotel Management
Dear Rian, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely,Hotel Management
by A verified traveler
Posted 5 May 2024
Everything was dirty
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Dear Jennifer, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 5 May 2024
Room wasn't throughly clean, refrigerator wasn't wiped down properly and blood stains were throughout the room.
Comment from Hotel Management
5 May 2024 by Hotel Management, Hotel Management
Dear Gloria, Thank you for reviewing your time with us. It is nice you had a pleasant stay at our location. However, please accept our apologies for your disappointment with the cleanliness of your suite, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
by A verified traveler
Posted 29 Apr 2024
The room was not cleaned well - many of the surfaces were dirty. When I asked for the dishes and utensils that were supposed to be supplied, the clerk said I would have to carry them up myself because she was there alone. I had to make 2 trips, and the things she gave me were not clean either. I don't think anyone had ever cleaned the coffee maker. The furnishings were shabby and the bathroom door was cracked. I'll never stay there again!
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Helen, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness of the room, and the condition of the kitchenware needs to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, and we will check and discuss with the team to work more attentively. We hope you give us another chance and return to stay with us again! Sincerely,Hotel Management
by A verified traveler
Posted 23 Apr 2024
Friendly and courteous staff
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Teresa, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Sincerely,Hotel Management
by A verified traveler
Posted 20 Apr 2024
Do not stay here!!!!This place is not clean at all and the worker advised me they are dirty and have bed bugs!!
Comment from Hotel Management
21 Apr 2024 by Hotel Management, Hotel Management
Dear Lindsay, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and upkeep issues not meeting the liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please give us another opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management
by A verified traveler
Posted 5 Apr 2024
It was in a great location. Very safe and secure.
by A verified traveler
Posted 12 Mar 2024
