Ratings based on 649 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
It is an ok property. Not amazing, but adequate
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Glen,Thank you for your feedback. We appreciate your honesty and are glad to hear that you found our property adequate for your needs. We strive to provide a comfortable and satisfactory experience for all our guests, and we're always looking for ways to improve. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager
by A verified traveler from Ottumwa
Posted 25 May 2024
The price was great. The room was pretty nice, but could of used a little updating like the bathroom foor and the ceiling was peeling in the bathroom also. View wasnt good when you looked out it looked like you were looking right over into someones apartment. Overall was good.
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Brenda,Thank you for your feedback. We're glad to hear that you found the price great and that you overall had a good experience. We apologize for any areas of the room that may have needed updating, such as the bathroom floor and ceiling. Your comments are valuable to us, and we will take them into consideration as we work to improve our accommodations. We hope to have the opportunity to welcome you back for an even better stay in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
It was clean, quiet and convenient for our event at the Family Arena. The pool and surrounding area was very clean and well kept. We'd definitely stay here again!
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your glowing review! We're thrilled to hear that our cleanliness, tranquility, and proximity to the Family Arena enhanced your stay. We look forward to welcoming you back for another enjoyable experience!Sincerely, Guest care team- Management2@h3pmllc.comComfort Suites St Charles-St Louis(636) 949-0694
by A verified traveler
Posted 15 May 2024
Our room was decorated with local site framed photos/artwork. What a nice homey touch!
Comment from Hotel Management
15 May 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you appreciated the local artwork in your room! Creating a homely atmosphere is important to us, and we're glad that this thoughtful touch enhanced your stay. We look forward to welcoming you back for another memorable experience!Sincerely, Hotel Manager
by A verified traveler
Posted 15 May 2024
Very spacious, good breakfast. Lots of plug-ins.
Comment from Hotel Management
15 May 2024 by Hotel Manager , Hotel Management
Dear Molly,Thank you for your positive feedback. We're delighted to hear that you enjoyed the spaciousness of our accommodations, along with the breakfast offerings and ample plug-ins. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
It was clean, friendly staff and a great breakfast. I would stay there again.
Comment from Hotel Management
13 May 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your wonderful feedback. We're thrilled to hear that you found our hotel clean, and our staff friendly, and enjoyed our breakfast offerings. It's fantastic to know that you had such a positive experience and that you would choose to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Apr 2024
Friendly staff, clean, comfortable bed
Comment from Hotel Management
1 May 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our staff friendly and that you enjoyed the cleanliness and comfort of our beds during your stay. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Apr 2024
We did not know that the housekeeping was not going to come in to get us new towels.
There were actually floorboards in our room that were loose and you needed to be careful when you stepped over them.
Comment from Hotel Management
23 Apr 2024 by Hotel Manager , Hotel Management
Dear Vicki,We apologize for the oversight regarding housekeeping services and for any inconvenience caused by the loose floorboards in your room. Providing a comfortable and well-maintained environment is important to us, and we regret that we fell short of meeting your expectations in these aspects. Your feedback is invaluable, and we'll address these issues promptly to ensure improvements are made. Please visit us again.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Hotel Manager , Hotel Management
Dear Kristine,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
12 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or any suggestions for improvement, please let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Guest care team- Management2@h3pmllc.comComfort Suites St Charles-St Louis(636) 949-0694
