Ratings based on 495 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Staff was awesome
by A verified traveler
Posted 5 Jun 2024
I loved everything about the hotel except the kiosk
Comment from Hotel Management
6 Jun 2024 by Kelly, Hotel Management
We appreciate any opportunity to hear from our customers and do our best every day to ensure that our guest needs are met and heard. We are happy to share your feedback with our team members and will be giving that associate some props! Have a great day and thank you for staying at the Best Western St Louis Airport North! We hope to welcome you again soon.
by A verified traveler
Posted 13 May 2024
Everything was nice
Comment from Hotel Management
14 May 2024 by Kelly, Hotel Management
Thank you, Shuron! We're thrilled you had a great stay with us and enjoyed all the amenities we have to offer. We hope to have you again soon so we can continue demonstrating our 5-star worthy service! Safe travels from all of us here and we hope to welcome you again soon.
by A verified traveler
Posted 10 May 2024
I live this hotel! The staff is alwaya the best. I stay here very frequently ans they always accommodate my requests :)
Comment from Hotel Management
10 May 2024 by Kelly, Hotel Management
On behalf of the entire Best Western St Louis Airport North team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 5 May 2024
Received a snack upon check-in was different.
The sink in the room backed up with water. Holes in the bathroom door. Would have been nice to have the peep holes on the door covered. Also, would help to have known the shower needed to be in a certain position to avoid water spouting all over the floor bc it was hand held.
The towels were very rough. The spread on the bed needed to be cleaned. How often are they changed?
Comment from Hotel Management
6 May 2024 by Kelly, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 2 May 2024
Always suoer nice staff
Comment from Hotel Management
3 May 2024 by Kelly, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 28 Apr 2024
Pretty epic
Comment from Hotel Management
29 Apr 2024 by Kelly, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 21 Apr 2024
Absolutely the worst place I've stayed. First I was charged 2 times for my room. I tried to address it with front desk. The lady was No help stating they only billed me once showing me the computer screen. I had my bank app open trying to show her where it came out twice. I was asked to swipe my card a second time because the young lady said it didn't go through on her end meanwhile I was telling her ok but it went through on my end. I should've requested a refund and left then. Second my fridge didn't work and it took 2 hrs to fix that. Third and final straw there was a competition in town with a lot of kids. They ran the halls half the night playing and knocking on doors. My fridge died again and I requested to be moved to a different floor. It never got fixed and of course they never moved me. After being billed $337.16 twice and no rest I will definitely be contacting my bank. One thing I will not do is argue about my money
Comment from Hotel Management
22 Apr 2024 by Kelly, Hotel Management
Your business is very important to us and we value your feedback. We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. By telling us what you disliked about your stay and how we can improve, you are helping us deliver a superior experience in the future. I have confirmed the charges posted for your stay are correct and any pending authorizations should be clearing up depending on your institutions authorization hold policy.
by A verified traveler
Posted 14 Apr 2024
Stayed w wife n grandkids. They loved the pool. Breakfasts were good. Safe neighborhood. Nice stay.
Comment from Hotel Management
15 Apr 2024 by Kelly Ann, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Kelly, Hotel Management
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
