Ratings based on 267 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
The back garden is beautiful and tranquil and well maintained
by A verified traveler
Posted 27 Apr 2024
Shared bathroom had a wobbly toilet and an extremely poor flush all with very low water pressure taking an age to fill again very unhygienic Breakfast ok but no meat ie bacon or sausage staff very friendly
Comment from Hotel Management
2 Jun 2024 by Lisa, Hotel Management
Hi, Peter! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
by A verified traveler
Posted 21 Apr 2024
Very nice hotel. Highly recommend
Comment from Hotel Management
29 May 2024 by Joey, Hotel Management
Thank you so very much, Krzysztof! Delighted to know you admired our services. Please give us another opportunity to serve you again. Regards, Joey
by A verified traveler
Posted 15 Apr 2024
Very good place
Comment from Hotel Management
20 May 2024 by Dewi, Hotel Management
Thanks for rating us superbly, Natalia! Glad to know that you loved our services. Regards, Dewi
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
20 May 2024 by Dewi, Hotel Management
Hey, John! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Dewi
by A verified traveler
Posted 6 Apr 2024
Good VFM
Comment from Hotel Management
20 May 2024 by Dewi, Hotel Management
Hey, Richard! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Dewi
by A verified traveler
Posted 27 Mar 2024
Where to start upon arrival I went to the desk the lady said she had trouble finding me on the system which I thought was odd because I had proof that I booked through Expedia and anyway... She got the manager over he also said that I'm not on the system and that they are fully booked and said that Expedia failed to inform them of my booking...and tried to turn me away even though I'd paid for the night. He didn't seem to care. He tried to turn me away from the hotel and I said look if you turn me away I'm going to be on the street tonight because all my money has gone on this hotel room. So what did he do he put me in a dirty spare room I couldn't use the bathroom that was attached because it had crap in there that he couldn't be bothered to move.it .. on top of that I had a dirty bed with pubic hairs in it. He just didn't seem to care one bit that he downgraded me even though I paid the same as everyone else I think it's absolutely terrible service and I can see that he's done this to other people. It shouldn't be allowed. When I returned home I tried to get a refund from both the hotel and Expedia I won't be using either service ever again. I never got my refund and nobody admitted to being at fault. I paid £70 for one night to be told that I couldn't stay there and when I basically begged he put me in a dirty room. You tell me if that's worth £70!
Comment from Hotel Management
20 May 2024 by Joey, Hotel Management
Sorry for the trouble caused, Emma! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joey
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
20 May 2024 by Noah, Hotel Management
Thank you very much, Dipen! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Noah
by A verified traveler
Great hotel for the price paid.
Posted 3 Mar 2024 on HotelsWe stayed just one night, while visiting family. Really can't fault the hotel for the price we paid. Clean room, friendly staff, great breakfast, comfortable bed. What's not to like!
Comment from Hotel Management
20 May 2024 by Dewi, Hotel Management
Hi,! Thanks for the suggestions, as it has been communicated with the relevant department, they will look into this issue and will surely change accordingly. Regards, Dewi
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
20 May 2024 by Barbara, Hotel Management
Hey, Adebayo! Thank you for ranking us highly and we are sorry for the trouble that you have faced. Your feedback also motivates us to work for a better future experience. Have a good day. Regards, Barbara
