Ratings based on 697 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The property as a whole was pretty good. Location was great food was great. As far as cleanliness the lamp shades were really dirty and dusty. The bathroom was really tiny but it was new.
Comment from Hotel Management
12 Jun 2024 by Reservations, Hotel Management
Hi Ronda, thank you for your review. We are happy to hear you had a great stay with us. We will inform our management team about the lamp shade. Thank you for bringing this to our attention. We hope to welcome you again.
by A verified traveler
Posted 9 Jun 2024
Property was clean, Food was great and the Bartenders are fabulous
Comment from Hotel Management
9 Jun 2024 by South Gap Hotel, Hotel Management
Hi Thomas! We appreciate you taking the time to leave us a review and we are happy to hear you enjoyed your stay at South Gap Hotel. We hope to welcome you again in the future!
by A verified traveler
Posted 8 Jun 2024
I celebrated my birthday, and they accommodated me very well
Comment from Hotel Management
9 Jun 2024 by South Gap Hotel, Hotel Management
Hi Ananda! We appreciate you taking the time to leave us a review and we are happy to hear you enjoyed your stay at South Gap Hotel. We hope to welcome you again in the future!
by A verified traveler
Posted 8 Jun 2024
Great place to stay. The view is very nice. The ocean breeze also.
Comment from Hotel Management
9 Jun 2024 by South Gap Hotel, Hotel Management
Hi Amil! We appreciate you taking the time to leave us a review and we are happy to hear you enjoyed your stay at South Gap Hotel. We hope to welcome you again in the future!
by A verified traveler
Posted 8 Jun 2024
I stayed at South Gap previously however, this is the first time returning after the renovations/upgrades.
The hotel is clean, comfortable, safe and within walking distance to restaurants and bars. Each room has an ocean view which is beautiful. The pool is clean and inviting, the bar/onsite restaurant located very close by.
The staff is welcoming, knowledgeable and kind especially Shareka at front desk who was very helpful in answering all questions during check in and during stay at the hotel.
Comment from Hotel Management
8 Jun 2024 by South Gap Hotel, Hotel Management
Hi Padmini! We appreciate you taking the time to leave us a review and we are happy to hear you enjoyed your stay at South Gap Hotel. We hope to welcome you again in the future!
by A verified traveler from Cascade
Posted 3 Jun 2024
Great central location on the Gap in walking distance to bars, restaurants etc. Free parking on the compound but there were not enough spots for the guests on the weekend. The room is large with a nice kitchenette and great views of the pool deck and the Atlantic. I had a late check in at midnight and the hotel was very accommodating to organize a taxi for me. But my linens in my room were so stained and dingy. The pillow cases were torn and had black stains. They did not replace the next day, but all the linens seem old and dingy. Two new bars opened next door and were loud enough to hear everything from the room late at night. Saturday night was the loudest. There’s also construction next door that starts at 6am. Staff were great, except once receptionist that seemed upset that I was asking about my Expedia VIP entitlements and upgrades. They were never offered to me until I asked.
Comment from Hotel Management
6 Jun 2024 by Reservations, Hotel Management
Hi Nicola,Thank you for your honest review. We are extremely sorry to hear about your experience. We have shared your review with our management team for further investigation. We apologize once again and we hope we will be able to welcome you for a better experience in the future.
by A verified traveler from bronx
Posted 2 Jun 2024
I love the location and the staff were friendly.
Comment from Hotel Management
4 Jun 2024 by South Gap Hotel, Hotel Management
Hi Tamarah! We appreciate you taking the time to leave us a review and we are happy to hear you enjoyed your stay at South Gap Hotel. We hope to welcome you again in the future!
by A verified traveler
Posted 2 Jun 2024
Excellent location. Loved the room upgrade. Friendly Staff
Comment from Hotel Management
2 Jun 2024 by South Gap Hotel, Hotel Management
Hi Lestevia. We appreciate you taking the time to leave us a review and we are happy to hear you enjoyed your stay at South Gap Hotel. We hope to welcome you again in the future!
by A verified traveler
Posted 1 Jun 2024
The staff is so friendly
Comment from Hotel Management
1 Jun 2024 by Reservations, Hotel Management
Hi Crystal, thank you for your 5/5 review. We hope to welcome you again soon.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Reservations, Hotel Management
Hi Ashlee, thank you for your 5/5 star review. We hope to welcome you again.
