Ratings based on 233 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
We loved our stay here the staff in opal lounge (arjanve, mary and sopo) were amazing. They suggested places to visit with kids and could not do enough for us. Rakesh in the restaurant downstairs was great he washed out babys bottle and filled it with milk, as did the ladies here.
We travelled with two small kids (2y and 4y).
Pros:
Pool was perfect for kids
Staff were always happy to help
The rooms were nice and clean
Very close to restaurants walking distance
Little bit of shopping bits around too
Not too far to other locations such as mdina and valletta
Breakfast was amazing even for me whos a vegetarian and a bit of a foodie
Cons
The area is a place for more of nightlife but we had no issues as usually our kids are in bed by 8pm
One evening the hotel water stopped (I assume this is one off)
"Private beach" is not really beachy its more of a bay with some loungers. Although this didnt bother us as the pool was much better for us.
Comment from Hotel Management
11 Jun 2024 by Katerina, Hotel Management
Dear Risha,Thank you so much for your wonderful review! We are thrilled to hear that you loved your stay with us and that our staff, especially Arjanve, Mary, Sopo, and Rakesh, made your experience even more enjoyable. Their dedication to ensuring your comfort and providing helpful suggestions for activities with your children is greatly appreciated.We’re delighted that you found the pool perfect for your kids, the rooms clean and nice, and our location convenient with its proximity to restaurants and shopping. It’s also great to know that you enjoyed our breakfast offerings, especially as a vegetarian and foodie.We appreciate your understanding regarding the minor issues you encountered. We apologize for the inconvenience caused by the temporary water stoppage and the difference in expectations regarding the "private beach." Your feedback is valuable, and we will use it to improve our services and facilities.Thank you again for choosing our hotel for your family trip. We hope to welcome you back for another wonderful stay in the future!Warm regards,Katerina AngelkovskaGuest Experience Executive
by A verified traveler
Posted 20 May 2024
Absolutely excellent
Comment from Hotel Management
22 May 2024 by Joao Soares, Hotel Management
Dear Matthew,Thank you for taking the time to tell us about your experience at InterContinental Malta.It gives me such a great satisfaction to receive reviews like yours with a high score.Your comments lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact us directly.Sincerely,João SoaresGuest Relations Manager
by A verified traveler
Posted 21 Apr 2024
Property was great location was poor
Comment from Hotel Management
22 Apr 2024 by Katerina, Hotel Management
Dear Joan,Thank you for your feedback. We're glad to hear that you found our property to be great. We're sorry to hear that the location did not meet your expectations. We understand that location is an important factor for our guests, and we appreciate your input. We hope to have the opportunity to welcome you back in the future and provide you with an even more satisfactory stay.Warm regards,Katerina AngelkovskaGuest Experience Executive
by A verified traveler
Posted 3 Apr 2024
A nice place to stay
Comment from Hotel Management
3 Apr 2024 by Katerina, Hotel Management
Dear Saleh,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and found our location to be convenient with plenty to do around the area. We strive to provide our guests with a memorable experience, and it's wonderful to know that you had a great time.If you have any suggestions or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back again soon!Best regards,Katerina AngelkovskaGuest Experience Executive
by A verified traveler
Posted 3 Apr 2024
It’s great place with much to do around here
Comment from Hotel Management
3 Apr 2024 by Katerina, Hotel Management
Dear Saleh,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and found our location to be convenient with plenty to do around the area. We strive to provide our guests with a memorable experience, and it's wonderful to know that you had a great time.If you have any suggestions or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back again soon!Best regards,Katerina AngelkovskaGuest Experience Executive
by A verified traveler
Posted 26 Mar 2024
Lovely five star hotel with lots to do around. Staff were polite and very helpful and would go out of their way to help. Lots of options at breakfast. Some of the restaurants/facilities were closed. Shower at the indoor pool is disappointing, needs attention and Air-conditioning unit was not working so the room was a bit warm. A fan was brought to make us feel welcome. Would definitely recommend this hotel.
Comment from Hotel Management
27 Mar 2024 by Katerina, Hotel Management
Dear Keji,Thank you for your review! We're delighted to hear that you enjoyed your stay at our lovely five-star hotel and that you found our staff to be polite, helpful, and accommodating. We're glad you appreciated the variety of options available at breakfast.We apologize for any inconvenience caused by the closure of some restaurants/facilities and for the issues with the shower at the indoor pool and the air conditioning in your room. Your feedback is valuable to us, and we will address these areas to ensure a more comfortable experience for our guests in the future.We're pleased to hear that our team brought a fan to help make your room more comfortable and that you would recommend our hotel. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. Thank you for choosing to stay with us!Warm regards,Katerina AngelkovskaGuest Experience Executive
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Joao Soares, Hotel Management
Dear Michelle Louise,I'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager
by A verified traveler
Posted 13 Feb 2024
The hotel customer service is extraordinary. Only issue with the hotel - no parking.
Comment from Hotel Management
14 Feb 2024 by Joao Soares, Hotel Management
Dear Samuel,I'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Tetiana Verhun Guest Relations Agent, Hotel Management
Dear Thi Minh Tho,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your experience at InterContinental Malta.Thank you for staying with us, and we look forward to the opportunity to welcome you back in the future.Best regards,Tetiana VerhunGuest Relations Agent
by A verified traveler
Posted 6 Jan 2024
It is an average hotel, the room cleaniness was an issue and the quality of the cleans. Overall very average stay
Comment from Hotel Management
9 Jan 2024 by Tetiana Verhun, Hotel Management
Dear Mr. James,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your detailed insights, and we will certainly review and address the issues you've raised with our team. We sincerely hope that you would consider giving us another chance in the future.Kind regards,Tetiana VerhunGuest Relations Agent
