Ratings based on 982 Verified Reviews

4.7 out of 5
79% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 28 May 2024
Hotel unaware we were VIP so the booking was not updated with it until I mentioned. Construction opposite hotel was not great but did not impact us too much as we were out most of the day. Nice stay overall though.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 May 2024
1 out of 5
by A verified traveler

Posted 22 May 2024
The hotel claims to have sound proof windows, but it’s not true. We could hear everything that was happening outside. The WORST part is the construction next door that apparently has been going on for six months. They start using the jack hammer at 7:30 AM till 5:30 PM, plus the noise outside is loud until 4:00 AM, so NO SLEEP! It’s so unfortunate because the hotel in it of itself is very pretty. We will not be returning to this property.
5 out of 5
by A verified traveler

Posted 21 May 2024
Great place with great staff
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 May 2024
3 out of 5
by A verified traveler

Posted 9 May 2024
Currently has construction going on around the hotel so it’s very noisy, woken up by drilling at 7:30am on holiday, not fun. Rooms quite small. Central location for bus routes. If you don’t drink alcohol, you get 1 mocktail (stingy) instead of bottle of Prosecco. Overall, fair stay. May 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 May 2024
2 out of 5
by A verified traveler

Posted 4 May 2024
Do not book here because the noise from the construction will drive you crazy. This was not flagged before we booked so if you are visiting this year don’t. The door knobs were falling off in the room. Breakfast is average. Stay in Silema better area.
4 out of 5
by A verified traveler

Posted 29 Apr 2024
The hotel was alright, but the construction site noise & drilling from early morning to evening ruined my stay, litterally! The room was modern and clean but much smaller than expected. The pool was also much smaller than expected, only 55cms high, which I thought was a bit laughable! The staff was very attentive, but once I asked for a plate and cuttleries and they told me it would be charged as 2EUR for the room service. Finally, that was not charged but I paid 3.50EUR of eco-tax, at the end of my stay, which I thought was very random. I wanted to use a scale to weigh my luggage but I was told we have to pay to use it .. My room had a small balcony that I couldn't enjoy much because of the heavy construction works just next to the hotel. Beware that at night, given the very central location, you will hear many youngsters / irresponsible adults screaming out of drunkness which was very irritating.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Apr 2024