Ratings based on 581 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Hamady,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you and we await your return. Kindest Regards,
by A verified traveler
Posted 3 Jun 2024
Beautiful pool and beach. I’m used to more planned activities at an all inclusive and more food options. The restaurants were sub par except the Italian one. My room smelled old
Comment from Hotel Management
3 Jun 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Tatanisha,Thank you for choosing our resort and for sharing your feedback with us.We are appreciative of your compliments on our stunning beach and pool facilities. Regrettably, the aspects highlighted were found underwhelming and we apologize for this as our aim is always to exceed the expectations of our guests. We value your feedback and rest assured your concerns were noted and shared with our management team for further review as we continuously improve each aspect of our guest vacations.It was undoubtedly a pleasure hosting you and we look forward to your return for a much improved holiday experience.Kindest Regards,Royalton Antigua,Management Team.
by A verified traveler
Posted 31 May 2024
Good
Comment from Hotel Management
3 Jun 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Joanna,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you and we await your return. Kindest Regards,
by A verified traveler
Posted 31 May 2024
Staff needs to be trained to be attentive.
Comment from Hotel Management
31 May 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Mina, Thank you for choosing our resort for your vacation. We apologize for the less-than-perfect experience. We trust that this does not taint your view of our brand and you will allow us another opportunity to deliver a vacation better than the last. Kindest Regards
by A verified traveler from bronx
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Denise,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you and we await your return. Kindest Regards,
by A verified traveler
Posted 30 May 2024
staff was helpful and polite, and the complimentary balloons were lovely. Champagne was requested in the room days before arrival given that 3 things were being celebrated during the stay but it was not received.
Comment from Hotel Management
30 May 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Tella,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed and thank you for highlighting our hospitable hosts. It was truly a pleasure hosting you, we thank you for your perfect rating and we await your return. Kindest Regards,
by A verified traveler
Posted 28 May 2024
This property was beautiful and I felt very safe here definitely will be returning
Comment from Hotel Management
28 May 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Nyhia,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed and thank you for your highlights of our beautiful property, and the secure feeling offered all around.It was truly a pleasure hosting you and we await your return. Kindest Regards,
by A verified traveler
Posted 27 May 2024
I rated the Royalton top 1 prior to visiting Antigua. Sadly, my experience here was my worse yet. I’ve stood at the Royalton in other countries and had no complaints. I wasn’t given the room I originally booked (mind you the property was empty), went to sleep hungry because I was turned down at the restaurants or was told that they ran out of food, the workers treat you as though you didn’t spend your hard earned money to be there. Many other guests were complaining about the lack of service as well. I was celebrating a birthday which was indicated upon checking in and it was a slap in the face to see doors on my same floor decorated for the occasion and not mine. If you’re considering staying here, don’t!
Comment from Hotel Management
28 May 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Diamond,We extend our sincere appreciation for selecting our resort for your recent stay. Your constructive feedback is of great value to us as it enables us to enhance our services and ensure an exceptional guest experience.We acknowledge that certain aspects of your stay may have fallen short of your expectations, and we deeply regret any inconvenience caused. Our commitment remains steadfast in delivering consistent, exceptional services to all our esteemed guests. Please rest assured that your feedback has been duly noted and shared with our management team for a thorough review. This will aid us in pinpointing areas that necessitate improvement and implementing the requisite changes.It has been our privilege to host you, and we hope for the opportunity to welcome you back in the future.Sincerely,
by A verified traveler
Posted 23 May 2024
1. The facility is old. The rooms had mold and mildew. The rooms smelled like mold and mildew. The rooms were half cleaned and the sheets were wet when we arrived to our room and they kept telling us was it’s because of the moisture in the air.
2. if you had a problem with the rooms, the concierge representative will look at you like you’re crazy and have an attitude as if you’re inconveniencing them and will half try to help you
3. If you ask for some compensation back for the terrible service you receive and the property not being as advertised, they will stop responding to you or the third-party that you booked through
4. The food was terrible at most of the specialty restaurants. The only food that was edible was the steakhouse and the sports bar if they had the food that was on the menu.
5. The resort is not big&they did not have entertainment every night. The resort is very dry. They only had one white night, and that was the best thing they offered which they should put on every night.
6. Honestly , I would not recommend this hotel. The need to take interpersonal classes, rebrand, care about people experiences who paid a lot of money and redo the hotel. Its old and the tried to dress it up with new paint . My room had visible mold on the ceiling and was leaking through the ceiling. The lights half worked at times. Experience was just foolish
Comment from Hotel Management
5 Jun 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Evelyn, Thank you for choosing our resort for your vacation. We apologize for the less-than-perfect experience. We trust that this does not taint your view of our brand and you will allow us another opportunity to deliver a vacation better than the last. Kindest Regards
by A verified traveler
Posted 23 May 2024
ROOM SERVICE AND FRONT DESK ARE TERRIBLE, NEVER ANSWER THE PHONE, NO TOWELS ON MY ROOM WHEN ARRIVAL, CALL FRONT DESK AND NO BODY ANSWER, FOOD IS AVERAGE. 1 NIGHT POWER WENT OUT FOR ABOUT AN 1 AND TO GENERATOR AVAILABLE, SO WATER UTILITY INOP. EVERY TIME YOU ASK FOR SOMETHING, EXAMPLE FOOD A STEAK THEY SAID JUST OVER, OR ANY OTHER BEVERAGE AND WENT TO ANOTHER PLACE ON THE HOTEL AND FOUND AVAILBLE, WHICH MEANING THE STAFF AREN'T ABOVE AND BEYOND, SUPER LAZZY.
Comment from Hotel Management
27 May 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Kidany,We extend our sincere appreciation for selecting our resort for your recent stay. Your constructive feedback is of great value to us as it enables us to enhance our services and ensure an exceptional guest experience.We acknowledge that certain aspects of your stay may have fallen short of your expectations, and we deeply regret any inconvenience caused. Our commitment remains steadfast in delivering consistent, exceptional services to all our esteemed guests. Please rest assured that your feedback has been duly noted and shared with our management team for a thorough review. This will aid us in pinpointing areas that necessitate improvement and implementing the requisite changes.It has been our privilege to host you, and we hope for the opportunity to welcome you back in the future.Thank you once again for your invaluable feedback.Sincerely,The Management Team at Royalton Antigua
