Ratings based on 572 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
I rated the Royalton top 1 prior to visiting Antigua. Sadly, my experience here was my worse yet. I’ve stood at the Royalton in other countries and had no complaints. I wasn’t given the room I originally booked (mind you the property was empty), went to sleep hungry because I was turned down at the restaurants or was told that they ran out of food, the workers treat you as though you didn’t spend your hard earned money to be there. Many other guests were complaining about the lack of service as well. I was celebrating a birthday which was indicated upon checking in and it was a slap in the face to see doors on my same floor decorated for the occasion and not mine. If you’re considering staying here, don’t!
by A verified traveler
Posted 23 May 2024
ROOM SERVICE AND FRONT DESK ARE TERRIBLE, NEVER ANSWER THE PHONE, NO TOWELS ON MY ROOM WHEN ARRIVAL, CALL FRONT DESK AND NO BODY ANSWER, FOOD IS AVERAGE. 1 NIGHT POWER WENT OUT FOR ABOUT AN 1 AND TO GENERATOR AVAILABLE, SO WATER UTILITY INOP. EVERY TIME YOU ASK FOR SOMETHING, EXAMPLE FOOD A STEAK THEY SAID JUST OVER, OR ANY OTHER BEVERAGE AND WENT TO ANOTHER PLACE ON THE HOTEL AND FOUND AVAILBLE, WHICH MEANING THE STAFF AREN'T ABOVE AND BEYOND, SUPER LAZZY.
Comment from Hotel Management
27 May 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Kidany,We extend our sincere appreciation for selecting our resort for your recent stay. Your constructive feedback is of great value to us as it enables us to enhance our services and ensure an exceptional guest experience.We acknowledge that certain aspects of your stay may have fallen short of your expectations, and we deeply regret any inconvenience caused. Our commitment remains steadfast in delivering consistent, exceptional services to all our esteemed guests. Please rest assured that your feedback has been duly noted and shared with our management team for a thorough review. This will aid us in pinpointing areas that necessitate improvement and implementing the requisite changes.It has been our privilege to host you, and we hope for the opportunity to welcome you back in the future.Thank you once again for your invaluable feedback.Sincerely,The Management Team at Royalton Antigua
by A verified traveler from Billerica
Posted 20 May 2024
Lot of activities, bright clean rooms and areas.
Awesome landscaping and views.
Very friendly and helpful staff
Comment from Hotel Management
21 May 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Reggie, Thank you for choosing our resort as your vacation destination and for rating your experience five stars.Your highlights of the wide variety of activities available, the cleanliness of your room, our well-kept grounds, and the hospitality of oru hosts are greatly appreciated and will certainly be shared with everyone.It was undoubtedly a pleasure hosting you, we thank you for your perfect rating and we look forward to your return.Kindest Regards,
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
21 May 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Victoria, Thank you for choosing our resort for your vacation. We apologize for the less-than-perfect experience. We trust that this does not taint your view of our brand and you will allow us another opportunity to deliver a vacation better than the last. Kindest Regards
by A verified traveler from Taunton
Posted 8 May 2024
Staff were not overly friendly, all seemed liked they lacked motivation.
Hotel was fine, food was fine, just nothing blew us away.
Comment from Hotel Management
8 May 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Cheryl,Thank you for taking the time to provide your feedback. We are truly sorry that we fell short of meeting your expectations during your recent visit.We are constantly striving to improve our vacation stays, and we hope that you will give us another chance to exceed your expectations in the future.Best regards.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
27 May 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Kathy A, Thank you for choosing our resort as your vacation destination and for rating your experience five stars. Kindest Regards
by A verified traveler
Posted 28 Apr 2024
Mini bar wasn’t stocked, room weren't clean. But staff was nice
Comment from Hotel Management
28 Apr 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Becky,Thank you for taking the time to provide your feedback.It is refreshing to learn that you enjoyed the hospitality of our hosts.We are truly sorry that we fell short of meeting your expectations during your recent visit.We are constantly striving to improve our vacation stays, and we hope that you will give us another chance to exceed your expectations in the future.Best regards.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
21 May 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Roland,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you and we await your return. Kindest Regards,
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Michael,We would like to express our gratitude for your feedback and extend our sincerest apologies for not meeting your expectations during your recent visit. Please know that we take all feedback seriously and are committed to continuously improving our vacation stays.Rest assured that our team is actively working on improving our services and amenities to better meet the needs of our guests. We hope that you will consider giving us another opportunity to provide you with a memorable and enjoyable experience in the future.Thank you for your understanding and for choosing to stay with us.Sincerely,
by A verified traveler
Posted 19 Apr 2024
Staff is not friendly, food below average, I do not recommend.
Comment from Hotel Management
22 Apr 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Georgiana,Thank you for taking the time to provide your feedback. We are truly sorry that we fell short of meeting your expectations during your recent visit.We are constantly striving to improve our vacation stays, and we hope that you will give us another chance to exceed your expectations in the future.Best regards.
