Ratings based on 566 Verified Reviews
4.2 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Taunton
Posted 8 May 2024
Staff were not overly friendly, all seemed liked they lacked motivation.
Hotel was fine, food was fine, just nothing blew us away.
Comment from Hotel Management
8 May 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Cheryl,Thank you for taking the time to provide your feedback. We are truly sorry that we fell short of meeting your expectations during your recent visit.We are constantly striving to improve our vacation stays, and we hope that you will give us another chance to exceed your expectations in the future.Best regards.
by A verified traveler
Posted 28 Apr 2024
Mini bar wasn’t stocked, room weren't clean. But staff was nice
Comment from Hotel Management
28 Apr 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Becky,Thank you for taking the time to provide your feedback.It is refreshing to learn that you enjoyed the hospitality of our hosts.We are truly sorry that we fell short of meeting your expectations during your recent visit.We are constantly striving to improve our vacation stays, and we hope that you will give us another chance to exceed your expectations in the future.Best regards.
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Michael,We would like to express our gratitude for your feedback and extend our sincerest apologies for not meeting your expectations during your recent visit. Please know that we take all feedback seriously and are committed to continuously improving our vacation stays.Rest assured that our team is actively working on improving our services and amenities to better meet the needs of our guests. We hope that you will consider giving us another opportunity to provide you with a memorable and enjoyable experience in the future.Thank you for your understanding and for choosing to stay with us.Sincerely,
by A verified traveler
Posted 19 Apr 2024
Staff is not friendly, food below average, I do not recommend.
Comment from Hotel Management
22 Apr 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Georgiana,Thank you for taking the time to provide your feedback. We are truly sorry that we fell short of meeting your expectations during your recent visit.We are constantly striving to improve our vacation stays, and we hope that you will give us another chance to exceed your expectations in the future.Best regards.
by A verified traveler
Posted 18 Apr 2024
Best resort food that we have ever tasted. Area is pretty remote, limited excursion options. Staff were very friendly and welcoming. Great location for families, not so much for people looking to explore/experience antigua.
Comment from Hotel Management
18 Apr 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Alyssa,Thank you for selecting our resort and sharing your experience with us.We are delighted to learn that you enjoyed our delicious cuisine, our stunning location, and the warm hospitality of our hosts. Your kind words will be shared with our entire team.Hosting you was a pleasure, and we can't wait to welcome you back again.Best Regards,Management TeamRoyalton Antigua
by A verified traveler
Posted 17 Apr 2024
-Risotto was made with regular rice
(Lots of ingredients not available for dishes advertised)
-Patio door in room does not lock
-Front desk talking amongst themselves instead of acknowledging and checking in guest
-Most employees demeanor was dismissive, rude or sad
-Room floors were dusty
-Behind the door was a hair clip and debris
-Closet door where safe is located was broken and hanging out
-Crushed cigarette pack in closet
-No king bed as reserved
-Steam iron is rusted. Ruined a white shirt
-Restaurants does not exist that was advertised
-Shower had yellow stain (presumably pee)
Comment from Hotel Management
18 Apr 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Dianne, Thank you for your feedback and we sincerely regret that we did not meet your expectations on this visit.Continuous improvements are being made for our vacation stays so we are hopeful that you will allow us another opportunity to revisit us in the future. Regards
by A verified traveler
Posted 15 Apr 2024
The Junior suite with 2 beds is very spacious. The hotel has a few play areas. One was closed due to a broken slide. Didn’t appreciate that the entire outdoor play area with the slides was closed due to one broken slide. Hot dogs and burgers were either beef and pork. My family and I don’t eat beef and pork.
Comment from Hotel Management
18 Apr 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Revi,Thank you for choosing our resort and for taking the time to share your experience with us.We are saddened to learn that we were unable to exceed your expectations on your recent trip as this is always our goal.Though an apology will not change the past we do extend one with all sincerity and we hope to welcome you back to our shores for an experience that we assure you will surpass your last. Warmest Regards
by A verified traveler
Posted 6 Apr 2024
The grounds were beautiful but the room was mediocre, the coffee pot didn't work, the alarm clock was missing parts of the screen digits and the mini bar was extremely mini the only alcohol in it was 2 beers and was not restocked daily like they said unless you call them and even so they didn't always bring them. The poolside bar was not properly stocked, I ordered 4 different drinks and they couldnt make them because they ran out of ingredients. The buffet had the same dishes every day and come on we were in the Caribbean when we asked for hot sauce they bring us Tabasco, we expected a little more Caribbean dishes. The coffee shop was fantastic. The entire staff was exceptional, friendly and helpful. l won't recommend this company to anyone.
Comment from Hotel Management
12 Apr 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Theresa Olga,Thank you for choosing our resort and for taking the time to share your experience with us.Your highlight of our hospitable hosts and well-kept grounds are greatly appreciated and will be shared with everyone.We are saddened, however, to learn that we were unable to exceed your expectations on your recent trip as this is always our goal.Though an apology will not change the past we do extend one with all sincerity and we hope to welcome you back to our shores for an experience that we assure you will surpass your last. Warmest Regards
by A verified traveler
Posted 4 Apr 2024
Dining , beach,entertainment
Comment from Hotel Management
12 Apr 2024 by Royalton Antigua, Management Team., Hotel Management
Dear Feliciano, Thank you for choosing our resort as your vacation destination and for rating your experience five stars. Kindest Regards
