Ratings based on 286 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jacksonville
Posted 14 May 2024
This is an older hotel, not too far from the docks. You can see the cruise ships from your balcony. It was clean and accessible with ramps outside and an elevator. It is right across the street from cute little shops and a few restaurants. Every place I went into took USD. Need to be careful crossing the street. Cars come flying over the hill sometimes! Staying there was great…part of the adventure!
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Heritage Hotel , Hotel Management
Thank you for such great feedback we will continue to do our best
by A verified traveler
Posted 17 Apr 2024
It was just good.
by A verified traveler
Posted 9 Apr 2024
The workers were excellent honestly the room was clean and well fresh the workers were friendly and willing to help there’s someone and the desk 24 hours a day they had security all day and night there was a Jamaican security I was waiting to check I at 2 he took my bags and brought it in side my stay was good they make you feel at home you don’t have to wait for along time to check in I love there I will go there again any time thank you Expedia. I appreciate my stay
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
26 Apr 2024 by Heritage Hotel, Hotel Management
Thank you for such great feedback we will continue to do our best
by A verified traveler
Posted 10 Mar 2024
Centrally located in city. Staff was very helpful. Rooms were spacious and had balcony! Looks like they are renovating and making updates. Loved our stay. Thank you
by A verified traveler
Posted 10 Mar 2024
Room with balcony was fine until 10:00 PM. Loud thumping music, singing, shouting from nearby club kept me awake until 04:30 AM. Hotel could not change my room but they were considerate to allow me to check out and have the following nights refunded.
by A verified traveler
Posted 3 Mar 2024
Breakfast service should improve with welcome smiles.
by A verified traveler from woodbridge
Posted 16 Feb 2024
needs a renovation.
by A verified traveler
Posted 15 Feb 2024
Awesome place. Well kept with friendly staff
