Ratings based on 704 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Helpful staff re my Gluten Free dietary requirements
Comment from Hotel Management
26 May 2024 by Guest Relations , Hotel Management
We appreciate your comments and the top score review. Thank you for taking the time to review us. We hope to welcome you back soon
by A verified traveler
Posted 25 May 2024
Staff & Locaction excellent.
Apartment tired, needs updating, veranda doors did not open, shower cubical very small, toilets a problem in on flush, takes at least 4-5 attempts.
Unfortunately it was not what we were expecting,
Given the cost.
Comment from Hotel Management
25 May 2024 by Guest Relations , Hotel Management
Thank you for your review. We are sorry the room and facilities did not meet your expectations. We hope you reported any issues to our 24hour Reception to allow us to investigate and resolve
by A verified traveler
Posted 20 May 2024
Great place to stay, the whole family had a god time
Comment from Hotel Management
20 May 2024 by Guest Relations , Hotel Management
We are so pleased you had a great time with us , thank you for the top score review. We hope to welcome you all back in the future
by A verified traveler
Posted 9 May 2024
Lovely grounds and building.
Comment from Hotel Management
11 May 2024 by Guest Relations , Hotel Management
We appreciate your kind words. Thank you
by A verified traveler
Posted 6 May 2024
AMAZING garden, the hotel is beautiful. The staff were lovely. Would have given 5 stars if the receptionist who welcomed us was friendlier. Otherwise this hotel is fabulous
Comment from Hotel Management
7 May 2024 by Guest Relations , Hotel Management
What a fabulous review thank you. We appreciate your words about our staff , they always go that extra mile to ensure guests have the best stay. We hope you will return soon
by A verified traveler
Posted 3 May 2024
A stunning view of St Ives from our room and dining area. Very relaxing, beautiful garden and spacious room.
Comment from Hotel Management
7 May 2024 by Guest Relations, Hotel Management
We are pleased you enjoyed your stay and appreciated the fabulous views from your room and our restaurant. We look forward to welcoming you back in the future
by A verified traveler
Posted 25 Apr 2024
Apartment was well appointed. The area was quiet and we were able to part very close to the accommodation. Staff were very nice and the food from the restraunt was lovely.
Comment from Hotel Management
25 Apr 2024 by Guest Relations , Hotel Management
Thank you for the top score review, we appreciate your kind words and are so pleased that you enjoyed your stay, especially the location of the Apartment and our Restaurant, we hope to welcome you back
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Guest Relations , Hotel Management
Thank you for your top score review. We are happy you enjoyed your stay with us
by A verified traveler
Posted 14 Apr 2024
Property was very unique with lovely gardens and when the Sun is shining, you get great views over to Saint dives. It is a great location and has a number of facilities to enjoy although the Indoor pool Is open nine till six and whilst this is plenty of time it would’ve been more enjoyable It was open a bit later in the evening, perhaps to 8 pm.
Itself was fine although there was some evidence of wear and tear and certainly a lick of paint would not go a miss specially in the corridors leading to the room. The room overall was tidy however there was a layer of dust on the TV remote the bin in the bathroom had seen very much better days, although this didn’t detract from our stay it does mean that we scored a four rather than the excellent as there were a number of things that could be improved. The staff overall were fine and friendly and the man at the security barrier was very helpful and always had a smile.
Comment from Hotel Management
15 Apr 2024 by Guest Relations , Hotel Management
Thank you for your review. We do redecorate corridors regularly, but we have to bear in mind that unless we can block the entire corridors and adjoining rooms we do have paint smells which most guests would not like. We hope you reported any issues to our 24 hour reception allowing us the opportunity to investigate and remedy any issues
by A verified traveler
Posted 13 Apr 2024
Beautiful view from our sea view room and absolutely lovely gardens with an almost tropical walk down to the sea front.
Comment from Hotel Management
14 Apr 2024 by Guest Relations , Hotel Management
We are so pleased you loved our location and grounds. Thank you for your review. We hope you will return in the future
