Ratings based on 268 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Location was really good but had to park at the railway station in front of the hotel.
Avarage hotel, quite old building. Cleanness could have been better. Not the best value for money but OK to for a short stay.
Comment from Hotel Management
14 Jun 2024 by Craig Lawrence | General Manager, Hotel Management
Good morning,Thank you for your mixed feedback. We hope to see you again soon.
by A verified traveler
Posted 3 Jun 2024
We always like to stay in bay hotel. Last year we had amazing room with sea view upstairs. This time I bought 1 night stay with sea view. But we get room downstairs with road and threes view.
Comment from Hotel Management
4 Jun 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 2 Jun 2024
The sea view was absolutely beautiful and about the only thing that salvaged this stay. The room stunk of bleach the second we walked in, the bathroom handle was hanging off and there were marks all down the wall.
I was very disappointing considering the price we paid for this room and the location, I would’ve expected better quality.
Comment from Hotel Management
3 Jun 2024 by Craig Lawrence | General Manager, Hotel Management
Good Afternoon Chloe,We are sorry that you felt your stay to be disappointing.
by A verified traveler
Posted 28 May 2024
For the price the hotel was good value. the location was fantastic and free parking was a bonus too.
Comment from Hotel Management
31 May 2024 by Craig Lawrence | General Manager, Hotel Management
Hi Simon,Thank you for your feedback. We are pleased that you enjoyed your stay with us.We look forward to seeing you again in the future.
by A verified traveler
Posted 27 May 2024
Extremely old hotel creating an image of rooms are not clean, suggest spending some money to revamp the facilities, friendly staff and great location
Comment from Hotel Management
31 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback, we are sorry that you did not enjoy your stay with us.We hope to see you again soon.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
31 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your score.
by A verified traveler from Frome
Posted 27 May 2024
Stayed here over end of May Bank Holiday. Booked two sea view rooms when I got to the hotel one of the rooms was on the ground floor and sea view was obscured by trees, so no sea view. No offer of moving to a different room. Breakfast was average and finished at 0900. Far too early. When you asked for breakfast items just before 0900 staff looked at their watches!! Had dinner there, food was disgusting. Worse than hospital food, frozen veg, frozen potatoes. You had to eat at 1830 so no flexibility. It basically caters for coach parties, so if you like that sort of thing then book but if you don't..... avoid. Room wasn't very clean. It's like staff don't care. Very disappointed 😞
Comment from Hotel Management
27 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your constructive review, we are sorry that you felt that our breakfast time was too short.and that you did not enjoy the offerings in the restaurant in the evenings of your stay.You have stated that you do not feel the staff do not care, this is absolutely not true, we care deeply about of hotel and of our guests, and try to ensure that our guests have a most pleasant and enjoyable time spent with us. It is very disappointing to hear that we have not provided for you a wonderful and relaxed experience on this occasion. We hope to see you and your pet again very soon.
by A verified traveler
Posted 23 May 2024
In need of updating
Comment from Hotel Management
24 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 20 May 2024
Not what we booked. Photos and reviews are deceiving.
Very dirty property and rooms.
Comment from Hotel Management
24 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 19 May 2024
The rooms are NOT what they look like on the website. We booked Seaview but you could hardly see the view out of the window.
Very dirty carpet and in general, not clean.
Comment from Hotel Management
24 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.
