Ratings based on 259 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
In need of updating
Comment from Hotel Management
24 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 20 May 2024
Not what we booked. Photos and reviews are deceiving.
Very dirty property and rooms.
Comment from Hotel Management
24 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 19 May 2024
The rooms are NOT what they look like on the website. We booked Seaview but you could hardly see the view out of the window.
Very dirty carpet and in general, not clean.
Comment from Hotel Management
24 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler from MILTON KEYNES
Posted 19 May 2024
We had a big room with an absolutely amazing view over St Ives! Short walk to beach and town
Comment from Hotel Management
24 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
24 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 15 May 2024
It's a dog friendly hotel and the carpet in my room was filthy with animal stains
Comment from Hotel Management
24 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler from Nelson
Posted 14 May 2024
Excellent view of the ocean from the lobby and restaurant.
Comment from Hotel Management
14 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.We look forward to seeing you again soon.
by A verified traveler
Posted 12 May 2024
There was a problem with our booking. We booked and paid on 31st December and after a 5 hour drive to the hotel with a baby and a dog didn't want to hear that I hadn't booked and that there were no rooms available. Luckily there was a no-show and we were given a twin room. Also, the booking was found on the computer.
The staff, especially the South African lady on reception, were very friendly and helpful.
Location of the hotel is superb. Overlooking a beach and a 10 minute walk to the centre of town.
We were happy with our room. A little outdated but to update 300 rooms would cost several million I guess!
Reception, dining room, and seating areas are very nicely furnished and decorated.
We had a lovely weekend in the hotel.
Comment from Hotel Management
14 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.We look forward to seeing you again soon.
by A verified traveler
Posted 11 May 2024
Property need update refurbishment. everything is old and floor squeaky ,you can hear your neighbours walking aroung .
Comment from Hotel Management
12 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 10 May 2024
Certainly handy for Porthminster beach and a short walk into the town, with easy free parking out front. Staff polite and friendly but hotel is very tired and our room was shabby. Decor, carpets and curtains very dated and worn. Bathroom sink was cracked and repaired with silicon, shower tap was damaged and difficult to adjust to maintain temperature, with only half a shower screen. As such, we decided to eat in St. Ives cafes and didn’t eat anything in the hotel so can’t comment on food. Disappointing.
Comment from Hotel Management
12 May 2024 by Craig Lawrence | General Manager, Hotel Management
Thank you for your feedback.
