Ratings based on 1,413 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
The staff were absolutely phenomenal. They were friendly and went out of their way to help us.
by A verified traveler
Posted 3 Jun 2024
Clean property, nice desk staff
by A verified traveler from colchester
Posted 2 Jun 2024
The rooms are really good. Large, excellent beds. The pool is fairly good but when we were there full of children. The breakfast needs improvement: get in some fruit (Bananas, apples), boiled eggs. You get the ubiquitous waffles and a yoghurt (full of sugar) but it could be so much better
Comment from Hotel Management
3 Jun 2024 by Parker M, Front Desk Manager, Hotel Management
Michael, thank you for your wonderful review! We're delighted to hear that you enjoyed our spacious rooms and comfortable beds. We apologize that the pool was crowded during your stay and appreciate your feedback on the breakfast. Our typical breakfast offerings include scrambled eggs, sausage, waffles, apples, oranges, toast, peanut butter, jam, bagels with cream cheese, muffins, yogurt, cereal, oatmeal, milk, juice, tea, and coffee. We will consider your suggestions as we continuously work to improve our guest experience. We hope to welcome you back soon!
by A verified traveler from Arcadia
Posted 2 Jun 2024
Easy to find the hotel
by A verified traveler
Posted 1 Jun 2024
The room they put us in was setup for a handicap person. The bathroom into the shower was flat surface, so when you take a shower the water went everywhere. I had to wipe the floor so that I could stand at the sink to brush my teeth. A birthday party was held in the pool area. It was very crowded and we tried to turn on the jets for the hot tub, and they didn’t work.
Comment from Hotel Management
3 Jun 2024 by Parker M, Front Desk Manager, Hotel Management
Thank you for sharing your feedback with us. I apologize for the inconvenience you experienced with the room setup and about the water on the bathroom floor. The room you booked through Expedia was a "Room, 1 King Bed, Accessible, Non Smoking," which means it is wheelchair accessible. For future bookings, any modifications or room type changes must be made through the company where the reservation was made.I'm sorry about the non-functional jets in the hot tub. We'll make sure our maintenance team is aware of this and fixes it for other guests.Your experience with the crowded pool area during the birthday party is also concerning. Other guests should have been more considerate. We’ll make sure our staff is more aware of activities in the pool area so we can ask guests to be respectful and ensure everyone can enjoy the facilities.We appreciate your understanding and hope to provide you with a more comfortable stay next time.
by A verified traveler
Posted 1 Jun 2024
This is the second time I have stayed at this property and I think it is now our go to when we visit St. George.
Comment from Hotel Management
3 Jun 2024 by Parker M, Front Desk Manager, Hotel Management
Mandee, thank you for your wonderful review and for choosing us again! We're thrilled to be your go-to place when you visit St. George, and we look forward to welcoming you back for your next stay!
by A verified traveler
Posted 1 Jun 2024
Very nice
by A verified traveler
Posted 1 Jun 2024
We had a great stay here! We loved the outdoor pool and hot tub!
Comment from Hotel Management
3 Jun 2024 by Parker M, Front Desk Manager, Hotel Management
Thank you for your fantastic review! We're thrilled to hear that you had a great stay and enjoyed our outdoor pool and hot tub. We look forward to welcoming you back for another wonderful experience soon!
by A verified traveler
Posted 31 May 2024
Clean, quiet, and comfortable. Easy access to stores, restaurants, and 20 min from Tuacahn and lots of hikes.
Comment from Hotel Management
31 May 2024 by Parker M, Front Desk Manager, Hotel Management
Gina, thank you for taking the time to leave such a positive review! We're delighted to hear that you found your stay with us clean, quiet, and comfortable. It's great to know that you enjoyed the easy access to nearby stores, restaurants, and attractions like Tuacahn and hiking trails. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon.
by A verified traveler
Posted 31 May 2024
4 out of 10 towels had stains, one eith a blood stain. They tried to replace it. And 3 out of 4 had stains. Then they offered to choose from 5. 4 had stains.
They definitely need to draw more attention to hygiene.
Breakfast is completely at the hotel's level. I personally didn't enjoy it.
Other than that, theh hotel was good for 2 stars.Overall I'd say it is 3.5 out of 5.
Would I stay there one more time? Yes, if I knew they would fix towels.
Comment from Hotel Management
31 May 2024 by Parker M, Front Desk Manager, Hotel Management
Anton, thank you for your feedback. I apologize for the stained towels you encountered during your stay. This is not the standard we aim for, and we are addressing this issue with our housekeeping team to ensure better hygiene practices. We appreciate your comments about breakfast and the overall experience. We hope to improve and look forward to welcoming you back for a better stay.
