Ratings based on 987 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
My car auto locked by accident with my iPhone and my baby locked inside in 100 degree temperatures outside. Fearing for my baby’s safety I ran inside to ask the front desk to call my husband immediately. The woman at the front desk could not have been less helpful or less interested. I asked her to please call my husband or help me figure out how to use the house phone to call my husband so he could rush down and open the door. Instead of helping me, she proceeded to check someone into their room as I’m standing there in a panic. Thankfully my husband showed up within a couple minutes and opened the door. When I confronted the employee, she said “she was checking in another guest” and therefore couldn’t do more to help me. Sorry but helping someone in a situation like that should always take priority over checking someone into their room. The rest of our experience went fine but clearly some people shouldn’t be in a client / guest facing role. This experience left a very bad taste in my mouth for rest of our stay.
Comment from Hotel Management
17 Jun 2024 by John Kessler, GM, Hotel Management
Parisa,I am glad to read that your child was able to be removed from the car a few minutes later with the return of your husband. Understandably, this sort of event is very distressing and will cause a great deal of anxiety. Seconds will feel like hours. We have reviewed with the clerk your comments and also her response to the matter. How she could have responded differently in words and actions have been reviewed. At no time did she mean for you to feel that she was not taking your need for help seriously and is sorry for how her actions came across. I am glad the rest of your time on property and with the team went well.Sincerely,
by A verified traveler
Posted 9 Jun 2024
Clean and quiet, great quick stay!
Comment from Hotel Management
11 Jun 2024 by John Kessler, GM , Hotel Management
Clean is what it should be and quiet is especially nice come sleep time. Britta, please come again!
by A verified traveler
Posted 6 Jun 2024
Very clean
Comment from Hotel Management
6 Jun 2024 by John Kessler, GM , Hotel Management
Clean is just how we like our rooms and property to be. Thank you for mentioning it. It is one of our top two compliments.
by A verified traveler
Posted 6 Jun 2024
Very pleasant lobby aka breakfast room
Comment from Hotel Management
6 Jun 2024 by John Kessler, GM, Hotel Management
Lou Ann, I am glad you enjoyed the dining area/lounge area. Thank you for noticing.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by John Kessler, GM , Hotel Management
Thank you, StephenWe try our best to be a "5" every time!
by A verified traveler
Posted 28 May 2024
Overall good quality
Comment from Hotel Management
28 May 2024 by John Kessler, GM , Hotel Management
Stephen, Thank you! That is good to read.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by John Kessler, GM , Hotel Management
Thank you for the 5 out of 5 rating, Mauricio. It is appreciated.
by A verified traveler
Posted 25 May 2024
Beautiful new hotel!
Comment from Hotel Management
27 May 2024 by John Kessler, GM , Hotel Management
Jan, thank you for your kind comment. We will keep this hotel looking as new as long as we possibly can.
by A verified traveler
Posted 25 May 2024
The staff was friendly and very helpful!
Comment from Hotel Management
26 May 2024 by John Kessler, GM , Hotel Management
Thank you for saying that, Ashley. We try to make everyone's stay as comfortable and enjoyable as possible.
by A verified traveler
Posted 25 May 2024
See above selections
Comment from Hotel Management
26 May 2024 by John Kessler, GM, Hotel Management
Thank you for staying with us, Annette, we truly appreciate your patronage and do not take your decision lightly.
