Ratings based on 95 Verified Reviews
4.5 Room cleanliness
3.7 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 12 Apr 2024
So nice to be in this beautiful town with the mountains so close by like the sound of music
Comment from Hotel Management
22 Apr 2024 by Alexandra, Hotel Management
Dear Gareth. Thank you very much for the great review! We hope you visit us another time again. Kind regards your TouchBed Team
by A verified traveler
Posted 29 Mar 2024
Loved the view, convenience to City center, cleanliness, didn't like no double lock on door, no bathroom products, no coffee for coffee maker. Very bare minimum amenities.
Comment from Hotel Management
22 Apr 2024 by Alexandra, Hotel Management
Dear Erik. Thank you very much for your feedback on your stay and the good review. With this concept we would like to offer the best price-perfomance ratio for our guests. Hope you visit us another time again. Kind regards, your TouchBed Team
by A verified traveler
Posted 16 Mar 2024
For the price is very nice!
The place is clean (I checked also under the bed), the air smells of new and the apartment where I was is modern. I experienced quiet time, on a comfortable bad, and there are a lot of useful tools, like an night number of laundry machines and a the kitchen with accessories. The position also was super.
Maybe the only thing I can say could still be improved a bit was that the room was empty, with only bed, light, and a hanger for the clothes.. some little accessories more could improve the experience.
Comment from Hotel Management
22 Apr 2024 by Alexandra, Hotel Management
Dear Mauro. Thank you very much for your feedback and the great review. Nice to hear that you had a nice stay and felt comfortable in the clean accommodation. We are looking forward to your next stay ;-) Kind Regards, your TouchBed Team
by A verified traveler
Posted 12 Feb 2024 on Hotels
We were on the 4th floor. A lift would have been useful.
Comment from Hotel Management
21 Feb 2024 by Alexandra, Hotel Management
Dear PaulineThank you very much for your feedback to your stay and your good review. Unfortunately we can't change the conditions of the building.We are looking forward to your next stay.Kind regards, your TouchBed Team
by A verified traveler from Malden
Posted 15 Jan 2024
I am not happy overall because things were not done properly from the beginning. At arrival in St Gallen I was informed that they had a problem with our accommodation and they had solved it temporarily. Then, I was to get an email with the exact way to get into the property. It took a while to get the email. We got it after the check in time. It was a cold afternoon in Switzerland and we did not know what to do or where the entrance to the place was.
After getting the information, we realized the place was very hard to get to by car. No parking and on top of a hill. We had to pull heavy luggage's 2 kids and 1 adult. The other adult had to stay with the car. After reaching the entry of the building, we got the keys and realized there was also NO elevator and we had to lift heavy luggage's to the 3rd floor. The other adult had to go around the block a few times to find parking.
The first two nights were ok. The owner came to fix the couch for the kids to sleep in. He left and said he had fixed it. When we tried to open it, we couldn't do so and the couch had metal bars sticking out (I wasn't going to let my kids sleep like that because they could get hurt).
We told the owner that we couldn't stay there in those conditions. He came personally at 11 pm threatening to kick us out. We simply wanted to leave and get a reimbursement for the nights that we were unable to be there. No response. He doesn't think this entire ordeal was unacceptable. We want money back for 3 nights.
Comment from Hotel Management
2 Feb 2024 by Alexandra, Hotel Management
Dear MariaThis case was directly handled and solved through our management. You were serval times in personal contact. We are very sad, that after all you are still not happy with our service.Kind regards, Your TouchBed Team
by A verified traveler
Posted 8 Jan 2024
I have mixed feelings about my stay at Touchbed. Overall, it was average, but there were some things that quite annoyed me. I got a mail from them with instructions how to get my key the very last minute before I was supposed to check in. I was on foot with a large suitcase and the place is difficult to reach from the station cause it is uphill. So, if you do not own a car and you have luggage, good luck with that! There is no lift inside so you carry you luggage on your own. There is no one there to help, so if your room is on the fourth floor, like mine, good luck with that again! The room was very clean and warm but had a distinct smell of cooked oil, which I found very annoying...they warn clients that there is a fine of 500chf (!) if they smoke in the room but it is ok when they cook and the room smells like a kitchen...the same goes to the fridge which had a heavy smell of salami! I do not know why I was not given a room with a view of the beautiful city since the place seemed ro be practically empty... wonderful view is what they promise, I did not see it because I was viven a room at the back! All in all, I will choose a different place next time...
Comment from Hotel Management
9 Jan 2024 by Alexandra, Hotel Management
Dear Katerina. Thank you very much for your feedback on your stay. In principle, the access data will be sent as soon as the room is ready (to avoid unnecessary waiting times on site). In your case, the access data was sent before 02:00 pm (check-in is generally possible from 02:00 pm - but can also be later). You have been allocated a room at the back of the building (facing the slope) as you have booked this category. If you had wanted a room with a view of the old town, you would have had to book the "Superior Studio" category or, if you had wanted a room on the ground floor to avoid having to climb stairs, the "Deluxe Studio" category. Please contact us directly next time if you need help booking a suitable category. We would be very pleased if we could still convince you. Best regards Your TouchBed Team
by A verified traveler
Posted 2 Jan 2024
There is a lot to love about this property - modern, clean, near waterfall and hill train, and spacious. We stayed in the loft and the hot tub with the background sound of the waterfall was exceptional. However, we found it a bit tricky to locate the building and going up a steep hill with your luggage was not fun. It was walkable to the town shops and restaurants. I would have liked to have stayed longer and I would definitely stay there again (with less luggage).
Comment from Hotel Management
9 Jan 2024 by Alexandra, Hotel Management
Dear Steven. Thank you very much for the great review! Nice to read that our accommodation was completely convincing. We are looking forward to your next stay. Kind regards, your TouchBed Team
by A verified traveler
Posted 21 Oct 2023 on Travelocity
by A verified traveler
Posted 12 Sep 2023
Quiet, well kept.
No chambermaid services during our recent 7 nights' stay.
Comment from Hotel Management
6 Nov 2023 by Alexandra, Hotel Management
Dear Kam HoongThank you very much for your good review! Yes, we keep it simple. Therefore we can offer a good price level.We are looking forward to your next stay.Kind regardsYour TouchBed Team
