Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bemidji
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Candi B, Hotel Management
Hi Kevin, Thank you so much for your 5 star Review! We're so glad we were able to exceed your expectations with our charming property downtown St. Cloud with spacious suites, Grandstart Breakfast, and many other things to enjoy. We hope to welcome you back soon!
by A verified traveler
Posted 10 Jun 2024
Room was musty; registers had mold on in room
Comment from Hotel Management
10 Jun 2024 by Candi B, Hotel Management
Hi Tom, Thank you for your valuable feedback regarding your recent stay with us! I am very sorry to hear about the cleanliness concerns with your hvac vents in your room, and I assure you I have personally followed up on this in not only your room, but all of our rooms to ensure all of our maintenance tasks are being completed in a timely manner. Your comfort and satisfaction are of upmost importance to us, and I hope to have the opportunity to impress you on your next visit with our attention to detail. Thank you for taking the time to leave us a review!
by A verified traveler
Posted 9 Jun 2024
Our suite was nice and clean.
There were dirty dishes in the dishwasher (all of the silverware and the tray) we thought we had no silverware until we were getting ready to leave and i was putting dishes in dishwasher to run it.
The pool area needs maintenance...as well as to have the filter suction increased, so much hair in the pool!
There was garbage near one of the exterior doors for 2 day (plastic beverage bottles & several chip full size chip bags).
The breakfast offering, on both mornings, was ok, but not replenished in a timely manner. The danishes were not replenished at all, the yogurt was not replenished from Saturday's breakfast, and the eggs, sausage and french toast sticks were only refilled after all 3 trays were empty ( there was still 2 more hours for the breakfast area to serviced).
We'll give it another shot, at some point, hopefully it be better.
Comment from Hotel Management
10 Jun 2024 by Candi B, Hotel Management
Hi Maggie, Thank you so very much for your very detailed feedback from your recent visit to our property. I will follow up with my housekeeping team to ensure they are catching all the little things (like dirty silverware) on their room inspections before checking new guests in. I was very disappointed to hear that trash went so long before being taken out, and again thank you for bringing that to my attention. I will also stress the importance to our breakfast attendants of refilling items as they are nearly gone to ensure that all of our guests are offered the same items for breakfast, no matter what time they show up. I appreciate the opportunity to impress you on your next visit, and hope you will give us the chance soon! I assure you, we take all comments and feedback very sincerely and strive to improve with each bit of feedback. Thank you!
by A verified traveler
Posted 8 Jun 2024
Very nice place to stay. Only chance complaint was the breakfast service.
Comment from Hotel Management
10 Jun 2024 by Candi B, Hotel Management
Hi Melissa, Thank you for staying with us! We're so glad you enjoyed your clean spacious suites, our convenient downtown location, and our friendly helpful staff! I was sorry to hear about your experience with breakfast and assure you I will use this as a coaching opportunity for our breakfast attendants to ensure all of our guests needs are being fairly met. Thank you for taking the time to leave us your feedback! Have a wonderful day!
by A verified traveler from Seattle
Posted 30 May 2024
We arrived early and the property was very accommodating - allowing us to check in well before the check in time. However, the room they provided for us had not been cleaned from the previous guests. They were apologetic and quickly moved us into another room, and we had no further concerns.
Comment from Hotel Management
5 Jun 2024 by Candi B, Hotel Management
Dear Ethan,Thank you for sharing your recent experience with us. While we're pleased to hear that our team was able to accommodate your early arrival, we sincerely apologize for the oversight regarding the cleanliness of your initial room. Your feedback is invaluable, and we're glad that the situation was swiftly addressed and resolved to your satisfaction. We appreciate your understanding and hope to have the opportunity to provide you with a flawless stay on your next visit.
by A verified traveler
Posted 30 May 2024
Staff was helpful and made sure the hottub was working so we could use it. Room was clean and comfortable.
Comment from Hotel Management
5 Jun 2024 by Candi B, Hotel Management
Dear Melanie,Thank you for choosing to stay with us and for sharing your wonderful feedback. We're delighted to hear that our staff's assistance and attention ensured a memorable experience for you and your family. It's fantastic to know that you enjoyed the cleanliness and comfort of your room, as well as the amenities like the hot tub. Your kind words are truly appreciated, and we hope to have the pleasure of hosting you and your family again soon.
by A verified traveler
Posted 19 May 2024
The hvac system was way too loud and very grungy looking. TVs were mounted oddly and way too low. Cleanliness was decent. Nice location.
Comment from Hotel Management
20 May 2024 by Candi B, Hotel Management
Dear Ophelia,Thank you for sharing your feedback following your recent stay with us. We're glad to hear that you appreciated our hotel's cleanliness and convenient location. However, we apologize for any inconvenience caused by the HVAC system noise and the placement of our TVs, unfortunately we are limited in placement options due to the design of the individual rooms. Your comments are valuable to us, and we will address these issues to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future! We were very happy to have you stay with us!
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
5 Jun 2024 by Candi B, Hotel Management
Thank you for taking the time to rate your recent stay with us. We're thrilled to see that you had a flawless experience, and we appreciate your perfect score. Your satisfaction is our utmost priority, and we hope to have the pleasure of welcoming you back soon for another exceptional stay.
by A verified traveler
Posted 10 May 2024
This was a very comfortable place to stay. But real noisy with all the traffic.
Comment from Hotel Management
13 May 2024 by Candi B, Hotel Management
Dear Amanda,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you found your stay comfortable.We understand that the noise from traffic can sometimes be disruptive, and we apologize for any inconvenience this may have caused. Please know that we continuously strive to minimize disturbances to ensure our guests have a peaceful experience.We hope to have the pleasure of welcoming you back for another comfortable stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
by A verified traveler
Posted 5 May 2024
Great place
Comment from Hotel Management
7 May 2024 by Candi B, Hotel Management
Dear Maura,Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. We appreciate your support and hope to have the pleasure of welcoming you back soon for another fantastic stay.
