Ratings based on 786 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Beautiful pool in traditional country garden.
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 24 Apr 2024
We had a fantastic stay at the Hotel, could not fault it. We used the pool and spa facilities on both days of our stay and thoroughly enjoyed the experience.
We will definitely be returning for another relaxing stay with you. 5*
* 2 very small points - 1. the windows need a clean in the pool to see the most amazing view 2. A mattress topper on the two single beds (pushed together) to cover the join.
by A verified traveler
Posted 23 Apr 2024
Lovely modern hotel with great staff ,nice spa with treatments available. Food in the restaurant was great and tasty .breakfast had a great choice of cereals ,fruit and cooked food .The rooms are decorated in modern colours and the bed was very comfortable, would highly recommend a stay here !
by A verified traveler
Posted 8 Apr 2024
Spa great and surroundings. Easy access and helpful polit staff. The stay let down by lack of attention to detail such as the DVD player handset batteries had clearly been emitting battery acid for some time and DVD player being the only form of entertainment in room other than standard TVchannels did not work. Take your own entertainment if you stay as it rains a lot!
by A verified traveler
Posted 5 Apr 2024
I booked superior room with queen bed for my husband’s 70th birthday.
I am not one to complain but
room was dusty (high and low areas ) and big stain on carpet (see photos).
Long-life milk for tea and coffee was 1 month out of date, (yes this was rectified with fresh milk in a jug of milk instead of long-life sachets
Food was nice
But was let down by the cleanliness of the room’s also attention to detail lighting with bulbs not working and other little bits and pieces.
Lockers in the spa facilities did not work very well as had to ask staff to open my locker after swimming
by A verified traveler
Posted 17 Mar 2024
Relaxing
by A verified traveler
Posted 16 Mar 2024
Very nice place
by A verified traveler from BRISTOL
Posted 29 Feb 2024
Great hotel in a lovely area, conveniently close to St Austell and the surrounds
by A verified traveler
Posted 27 Feb 2024
Peaceful and clean place and great location. It was a shame that you had to go out from the spa to the hotel: not ideal in the winter.
I did not think that the staff were very attentive to their customers and there were no excuses because the hotel was far from being full.
The menu in the hotel was predictable: mainly fish & chips, pizzas or burgers and I wish there was more authentic Cornish food in the main courses.
