Ratings based on 244 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
My only complaint would be that there are no full length mirrors and none of the outlets seemed to be working in the room. The had to call an engineer. Otherwise a great & clean property.
Comment from Hotel Management
10 Jun 2024 by Assistant General Manager, Hotel Management
Dear Kelly, Thank you for staying with us at the Renaissance St. Augustine Historic Downtown Hotel. We are delighted to learn you found our hotel so comfortable and spotless. Maintaining an immaculate and cozy space is our top priority, and our housekeeping team takes great pride in their work. We regret your disappointment with the unavailability of a full-length mirror and sockets not working in your room. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you leaving your review. Thank you for staying with us, and we look forward to hosting you again soon.Best Regards,Adelaida HumeAssistant General Manager
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Assistant General Manager, Hotel Management
Dear Olga, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Renaissance St. Augustine Historic Downtown Hotel and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Adelaida HumeAssistant General Manager
by A verified traveler
Posted 31 May 2024
Amazing location on an amazing city
Comment from Hotel Management
31 May 2024 by Hotel Manager, Hotel Management
Dear Max,Thank you for your kind words about our hotel's location in this amazing city! We're delighted to hear that you enjoyed your stay and found our location to be convenient and enjoyable. We take pride in our hotel's surroundings and are thrilled that you were able to experience the best of what our city has to offer. We hope to have the pleasure of welcoming you back on your next visit to this amazing city!Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Assistant General Manager, Hotel Management
Dear Peter, It means a lot to learn that you loved everything about your stay at Renaissance St. Augustine Historic Downtown Hotel. We strive to make every guest's experience special, and we can't wait to welcome you back.Best Regards,Adelaida HumeAssistant General Manager
by A verified traveler
Posted 26 May 2024
Restaurant was subpar
Comment from Hotel Management
28 May 2024 by Assistant General Manager, Hotel Management
Dear Jack, We are glad you loved many aspects of our hotel, and we appreciate you sharing your review. We are disappointed that we may not have met all your expectations, especially with the restaurant, and we are grateful for your feedback. Thank you for staying with us, and we hope you will revisit us so we can make your next stay with us outstanding in every respect.Best Regards,Adelaida HumeAssistant General Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Dana,We are thrilled that you had an amazing time during your stay with us! Ensuring our guests feel at home is our top priority, and your kind rating inspire us to continue striving for excellence. We look forward to welcoming you back soon for even more fantastic experiences!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Apr 2024
The staff was over amazing! Everything was perfect! Beds were amazing, updated and beautiful! Total 10
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear MARY,Thank you for your glowing review and perfect 10 rating! We're thrilled to hear that you had an amazing experience with our staff and that everything was perfect during your stay. Providing exceptional service and comfortable accommodations is what we strive for, and we're delighted that we exceeded your expectations. Your satisfaction means the world to us, and we can't wait to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Apr 2024
This was part of a pirate expedition around the outside coast of Florida. The valet gave some great advice on the local spots. I fell in love with the outside terrace and the low lightning at night. Great ambience and peaceful. Front desk was a little to matter of the fact. But I will stay here every time I go back to the area. Maybe stay longer next time.. Veteran approved!!
Comment from Hotel Management
16 Apr 2024 by Hotel Manager, Hotel Management
Dear Lerone, Thank you for sharing your experience at Renaissance St. Augustine Historic Downtown Hotel! We're delighted you enjoyed our outside terrace the great, peaceful ambiance in the heart of St. Augustine. Our goal is to deliver an exceptional stay to every guest, and we thank you for recognizing our efforts. We also want to personally thank you for your service and giving us the approval of a valued Veteran, such as yourself! We hope we will be your hotel of choice whenever you visit the area. Best Regards,
by A verified traveler
Posted 7 Apr 2024
The staff was friendly, the rooms were clean and beautifully decorated, the ambiance was relaxing and the location is convenient. I love this hotel.
Comment from Hotel Management
8 Apr 2024 by Hotel Manager, Hotel Management
Dear Somkit,Thank you for your outstanding review! We're thrilled to hear that you had a wonderful experience with us. It's fantastic that you found our staff friendly, rooms clean and beautifully decorated, ambiance relaxing, and our location convenient. We truly appreciate your kind words and your loyalty. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager
by A verified traveler from West Seneca
Posted 4 Apr 2024
Beautiful hotel within walking distance of everything.
Comment from Hotel Management
4 Apr 2024 by Assistant General Manager, Hotel Management
Dear Jamie, We are thrilled you enjoyed your stay at Renaissance St. Augustine Historic Downtown Hotel! Our central location allows guests to explore the charm of St. Augustine with ease. Thank you for your kind words. We are committed to providing a memorable experience and look forward to welcoming you back for another wonderful stay.Best Regards,Adelaida HumeAssistant General Manager
