Ratings based on 671 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by General Manager, Hotel Management
Dear Robert, We are thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Homewood Suites by Hilton St Augustine San Sebastian. Thanks for choosing us for your time in St Augustine; we hope to see you again soon.Sincerely,Charles ReedGeneral Manager
by A verified traveler
Posted 5 Jun 2024
Clean, quiet & near downtown.. staff was friendly..
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Nestor, It is wonderful you enjoyed your time at Homewood Suites by Hilton St Augustine San Sebastian so much! We strive for excellence, so we are thrilled you appreciated not only our spotless property and quiet atmosphere but also our prime location! Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. Thank you for allowing us to be of service, and we hope to have the pleasure of doing so again soon.Sincerely,Charles ReedGeneral Manager
by A verified traveler
Posted 1 Jun 2024
Great location and value.
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Stefany, We are truly grateful for your kind words and for sharing your memorable experience at Homewood Suites by Hilton St Augustine San Sebastian. It's great to know that our prime location contributed to making your stay enjoyable and memorable. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Charles ReedGeneral Manager
by A verified traveler
Posted 31 May 2024
Todo estaba bien bonito.pero el personal de la cafetería bien repugnante y amagadas y todo bien sucio tú pagas mucho dinero para un servicio excelente no me gusto el personal de la cafetería. El personal del fronde muy repugnante . Es la segunda ves que me quedo para la próxima lo pensaré gracias por todo y te cuento yo soy housekeeping y yo soy excelente con mis visitantes muchas gracias.
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Dear Karen, Thank you for sharing your recent experience at our hotel. We regret to learn about your disappointment with our cafeteria and front desk staff. We are genuinely sorry for the issues you faced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us to restore your confidence in us.Sincerely,Charles ReedGeneral Manager
by A verified traveler
Posted 30 May 2024
All fine
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Carlos, We appreciate you taking the time to leave your kind review for Homewood Suites by Hilton St Augustine San Sebastian. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Charles ReedGeneral Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Yayma, Thank you for the wonderful rating for Homewood Suites by Hilton St Augustine San Sebastian! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Charles ReedGeneral Manager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Hector, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Homewood Suites by Hilton St Augustine San Sebastian; we hope to see you again soon.Sincerely,Charles ReedGeneral Manager
by A verified traveler from Spartanburg
Posted 27 May 2024
$30 for valet parking. No other parking available.
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Charles, Thank you for your generous review of Homewood Suites by Hilton St Augustine San Sebastian. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We regret if our parking facilities came as a surprise. We try to keep our guests informed about the same by having this information published on the website. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Charles ReedGeneral Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Yara, Thank you for leaving your generous rating regarding your recent visit to Homewood Suites by Hilton St Augustine San Sebastian. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Charles ReedGeneral Manager
by A verified traveler
Posted 25 May 2024
Great
Comment from Hotel Management
26 May 2024 by Ce, Hotel Management
We are so happy that you enjoyed your stay with us. Please come back again
