Ratings based on 10 Verified Reviews
4.4 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2022
Very quiet and nice place
Comment from Hotel Management
17 Jan 2023 by Management, Hotel Management
We're glad to hear that you found the location to be quiet and pleasant. We take great pride in maintaining a peaceful and serene environment for our guests to enjoy. Thank you for choosing our property and we hope to have the opportunity to host you again in the future.
by A verified traveler
Posted 3 May 2022
This was one of my worst booking experiences as the host was hard to communicate with, unprofessional and disrespectful. He canceled my reservation on the morning of my trip without any explanation and failed to accept my refund request for a week straight.
Comment from Hotel Management
3 May 2022 by -Manager, Hotel Management
This guest and our lodging operation coordinator came to an impasse over two issues. This guest wanted to check in at 7 AM because of flight arrival and wanted to have eight other guests. In fairness, the guest did offer to pay for the additional three guests, but the max occupancy of the villa is seven, and she had nine total though she booked a total of six. We offered a second villa which the guest refused.
We alerted Expedia, and they gave the guest some options, which were also refused, and Expedia made the executive decision to cancel the reservation. No property can cancel a reservation; Expedia would have simply relocated the guest at the property's expense. For a week straight, the guest called us and demanded monies to be put in her account. As you know, Expedia is the company with the purse, and when they issue a refund, it takes 5 to 7 business days. Once the guest got the funds, she stopped calling.
by A verified traveler
Posted 27 May 2021
Comment from Hotel Management
17 Jan 2023 by Management, Hotel Management
We apologize for any dissatisfaction you may have experienced during your stay. We value your feedback and would appreciate the opportunity to speakwith you in more detail about your experience to see how we can improve.
by A verified traveler
Posted 15 Aug 2019
Comment from Hotel Management
19 Aug 2019 by -Manager, Hotel Management
Thank you for the review!
by A verified traveler
Posted 23 Jul 2019
Lovely property, very quite and tranquil community. If not for the kids I would have spent the afternoons curled up on the veranda reading a book. The staff was very attentive. The price was a very good deal for the amenities.
Comment from Hotel Management
19 Aug 2019 by - Manager, Hotel Management
Paula, thank you for the review! We look forward to seeing you again soon!
by A verified traveler from St. Thomas
Posted 14 May 2019
Hands down one of the best vacations ever. The property sits on many acres and we were in the back. If you plan to go into town and see the attractions you should rent a car. Renting a car is always cheaper and it is not as hard as you think to drive in Jamaica. The staff was amazing and the food prepared by our hired house lady was excellent as well. My only regret is that we didn't stay longer. This villa is a gem and I will be back next year. Cant wait!
Comment from Hotel Management
15 Jun 2019 by -Manager, Hotel Management
PB, thanks for the review
Recommended
for Everyoneby A verified traveler from NY
nice, quiet, spacious, clean and close to beaches
Posted 3 Apr 2018safe area, very clean, gated community, awesome staff, good communication, great price, perfect for a large group... will def recommend to people
Comment from Hotel Management
4 Apr 2018 by -Management, Hotel Management
Thank you for the review! It was a pleasure having you, Hope to see you again soon!
Recommended
for Everyoneby A verified traveler
BLISSFUL!!
Posted 31 Mar 2018
Pros: Everything
Very nice place, good people to do business. They were very attentive and send us a lot of details about the city and the attractions via whatsapp prior to us getting there. The community was just very peaceful and very high-end. We were shocked to lean that the villas cost 280k USD. We liked it so much we looked into buying one. Well, all and all this is the place to lay your head if Ocho Rios is on your bucket list.
Comment from Hotel Management
4 Apr 2018 by -Management, Hotel Management
Thank you so much ! we really appreciate your business, Looking forward to doing business with you again soon!
Recommended
for Everyoneby A verified traveler from Bermuda
Posted 29 Nov 2017
Home away from home, all the basic amenities were in working order. The villa was centrally located to shopping, the beach and restaurants. The staff was a big help. I would go back if I were to ever visit Jamaica again.
Comment from Hotel Management
2 Dec 2017 by Management, Hotel Management
Tate, if you were to visit the island again, we look forward to hosting you. Thanks for the review.
Recommended
for Familiesby A verified traveler
Nice family Reunion
Posted 20 Nov 2017
Pros: very spacious and it had yard space surrounding each villa.
We had a larger than normal group and the management was very accommodating. Pre-arrival communication was via Whatsapp and it was good they way they reached out. Arrival was a breeze because of constant communication. The villa was better than the photos, very clean, quiet, homely and all the feature/amenities were in working order. It was not far from town though you would need to drive 5 minutes into town. Love this place and will return.
Comment from Hotel Management
28 Nov 2017 by Management, Hotel Management
Thank you for the review Lisa. We are family oriented and welcome all large parties.
