Ratings based on 980 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
I have stayed here before and I will again. My grandson enjoyed the pool. We both enjoyed the view and the sunsets from the 26th floor. Comfy bed. Clean room. Bring a fan if you like a cooler temp for sleeping. Katrina at the front dest is an angel. Starbucks is in the lobby. So many Lincoln activities to walk to. Also walk to shops and eateries.
Comment from Hotel Management
5 Jun 2024 by Front Office Manager, Hotel Management
Thank you for your review. We hope we can treat you to an even better visit in the future!
by A verified traveler
Posted 3 Jun 2024
Carpet seemed very old.
Comment from Hotel Management
5 Jun 2024 by Front Office Manager, Hotel Management
Thank you for giving us your feedback.
by A verified traveler
Posted 25 May 2024
Everything was fine
Comment from Hotel Management
30 May 2024 by Front Office Manager, Hotel Management
Thanks Jackie! We hope to get the chance to treat you well again.
by A verified traveler
Posted 22 May 2024
There was no air conditioning throughout the hotel except in the room all the ice and soda machines was empty I wouldn't recommend this place to anyone
Comment from Hotel Management
22 May 2024 by Front Office Manager, Hotel Management
We had a temporary malfunction with our AC for the general areas at the time you were here. We apologize for the inconvenience.
by A verified traveler
Posted 20 May 2024
They guys didn’t know how to do his job
Comment from Hotel Management
22 May 2024 by Front Office Manager, Hotel Management
How could we have made your stay better?
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
22 May 2024 by Front Office Manager, Hotel Management
Please let us know how we could have made your stay better.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
5 Jun 2024 by Front Office Manager, Hotel Management
Thank you for the review! Please keep us in mind the next time you visit Springfield!
by A verified traveler
Posted 12 May 2024
Noisy room air conditioner. Hard to sleep with the loud A/C noise. Elevator was not working. Quite inconvenience.
Comment from Hotel Management
22 May 2024 by Front Office Manager, Hotel Management
I'm sorry for the inconvenience caused by your air conditioner. Was our engineering staff able to look at the unit?
by A verified traveler
Posted 12 May 2024
Had to pay 15.00 for parking and at least that much for breakfast, and it was already on the higher end of what it was worth. We felt like they were trying to squeeze every Nickel out of you. Loved the town and location though
Comment from Hotel Management
5 Jun 2024 by Front Office Manager, Hotel Management
While we charge 15 for our full buffet, parking in our garage costs 10. Please let me know more about your stay so we can make any necessary corrections.
by A verified traveler
Posted 12 May 2024
Elevators didn't work. Employees wouldn't answer phone when needed. And bathtub wouldn't drain.
Comment from Hotel Management
22 May 2024 by Front Office Manager, Hotel Management
Thank you for sharing your feedback. I'll have the Engineering department look at your room.
