Ratings based on 969 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Lobby smelled, lounge was closed, staff frequently smoking at lobby entrance, 1st room had an unmade bed and trashed bathroom, 3 rd floor hall had losts of trash and later piles of dirty linens on the floor for several hours
by A verified traveler
Posted 5 May 2024
Good value hotel with great location for work down in Springfield. Nothing fancy but right by Capitol and Amtrak and easy to get to other downtown spots, friendly staff and good gym and breakfast included too.
by A verified traveler
Posted 24 Apr 2024
Not a single smile from the front desk staff, and they hide behind the wall so you need to walk around to get their attention. Room hallways smell like weed. Absolutely no bottled water available, none for sale so I had to get in my rental and find a grocery store. Jared in the bar was excellent and made up for the rest of the staff. He was friendly, full of recommendations, and a great conversation.
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 18 Apr 2024
by A verified traveler
Posted 14 Apr 2024
by A verified traveler from Springfield
Posted 10 Apr 2024
by A verified traveler
Posted 7 Apr 2024
Checked into a queen suite. There was a cashew visible under the edge of the couch as i walked in; A used washcloth hanging on the top shower curtain rail; A big hairball tumbleweed on the bathroom floor; Another hair when i pulled back the sheets on the bed. The previous coffee pod was still in the room coffee maker. Ice machine was broken, no sign to indicate as much. No coffee in the lobby, just an empty pot.
by A verified traveler
Posted 7 Apr 2024
Located downtown Springfield, short walking distance to attractions. Hotel was clean and offered free hot breakfast. My room was cold, no heat came throughout the vent. Coffee machine in room didn’t have a coffee pot. Asked for a late check out on a Sunday and was given only 30 minutes later.
by A verified traveler
Posted 6 Apr 2024
The room I was given hadn’t been cleaned from former guests (towels on floor, beds unmade, etc). When I came back downstairs to ask for a clean room I discovered other guests had the same issue. In the room I stayed in the tv didn’t work and it was pretty run down.
There were 10 people (8 rooms) in our group and all but 1 had a terrible experience. I do NOT recommend this property to anyone, even if it was inexpensive (which it was not).
