Ratings based on 975 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Sheets were dirty for the fold out bed and the Television Volume did not work.
by A verified traveler
Posted 18 Jun 2024
This was our favorite hotel on a 4 day trip and then back home. Not only was it a nice place but the staff was especially friendly and made us feel very at home.
Comment from Hotel Management
18 Jun 2024 by Hotel Manager, Hotel Management
Dear Kristine,Thank you for sharing your experience! We're honored to be your favorite hotel during your trip. It's wonderful to hear that our friendly staff made you feel at home and that you enjoyed our accommodations. Your kind words mean a lot to us, and we look forward to welcoming you back on your next journey.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Hotel Manager, Hotel Management
Dear Thomas,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager
by A verified traveler
Posted 11 Jun 2024
Great location easy access just a few minute drive to all the Springfield Attractions, pool was open and shallow (ie perfect for my young family). Clean, quiet, comfortable.
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Dear Jessica,Thank you for your fantastic feedback! We're delighted to hear that our hotel's location was convenient for your visit to Springfield attractions. It's wonderful that your young family enjoyed the pool, and we're glad it provided a safe and enjoyable experience. We strive to maintain cleanliness, quietness, and comfort for all our guests, and we're pleased these aspects met your expectations. We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Compared to your Super 9 in Gilman your property is a 10.
There's is a 4 for a similar price.
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Dear Glen,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.SincerelyHotel Manager
by A verified traveler
Posted 8 Jun 2024
Needs to be maintained more and cleaned
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear felicia,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jun 2024
Not clean and smells very Smokey even though it's a non smoking property. Floors have dog hairs still on them
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear felicia,We apologize for the cleanliness issues you encountered during your stay. It's unacceptable for our property to not meet your standards of cleanliness, especially with lingering smoke odor in a non-smoking environment and pet hair on the floors. Please know that we take your feedback seriously, and we'll address these concerns promptly with our housekeeping team to ensure a more satisfactory experience for future guests. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager
by A verified traveler from Kansas City
Posted 6 Jun 2024
It was a great value, very clean, and the staff were respectful and helpful. Noisy at night, but there were a lot of young people on my floor.
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Dear Emily,Thank you for the stay at our hotel. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our friendly staff. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager
by A verified traveler
Posted 3 Jun 2024
Room initially smelled, but after running the air conditioner, things appeared to clean up quickly.
Comment from Hotel Management
3 Jun 2024 by Hotel Manager, Hotel Management
Dear John, We're sorry to hear about the initial smell in your room but glad to know that running the air conditioner helped clear it up swiftly. Your feedback helps us address issues promptly to ensure a comfortable stay for all our guests. We appreciate your understanding and hope you enjoyed the rest of your time with us. Looking forward to hosting you again soon!Sincerely, Hotel Manager
