Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hillary, AGM Hampton Inn & Suites Springfield, Hotel Management
Thank you kindly, Briana, for leaving us a review! We love to know that you had a 5 star stay, and that you enjoyed the amenities we offer. We look forward to providing you with exemplary service again in the future!
by A verified traveler
Posted 8 Jun 2024
Friendly staff.
by A verified traveler
Posted 8 Jun 2024
The first evening, the bathroom flooded from the ceiling. We had to be moved at 9:30. We had already unpacked so I asked for an upgrade. We were given a suite which consisted of one king bed, one love seat, one office chair and a desk. There are no bureaus, no drawers to store anything, no towel racks, no chair. There are wire baskets in a cupboard.. The fifth night, the bathroom ceiling started falling into the shower. My husband had to tie a washcloth around the shower head to divert the water away from the ceiling. The cleaning crew never noticed. Oh and the first night when I unrolled the bath mat, it was already wet so I’m not sure it was changed for us from the last guest.
Comment from Hotel Management
11 Jun 2024 by Hillary, AGM Hampton Inn & Suites Springfield, Hotel Management
Thank you kindly for leaving us a review! We are sorry to not have measured up to some other hotel stays, we appreciate your feedback and are always working to make the experience better. It's unusual that our guests experience such maintenance related inconveniences and we do apologize about that. We do know it is frustrating and wish your continued issues had been addressed during your stay. We prefer to know that our guests had a 5 star stay, and we would welcome the opportunity to provide you with exemplary service in the future and look forward to renovations this year which will give us a new look and updated functionality. It was a pleasure to assist you during your stay. Thank you for staying with us.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Hillary, AGM, Hotel Management
Thank you kindly for leaving us a review! We love to know that you had a wonderful stay, and that you enjoyed the amenities we offer. We look forward to providing you with exemplary service again in the future! Until then we wish you all the best!
by A verified traveler
Posted 1 Jun 2024
Very convenient and clean
Comment from Hotel Management
4 Jun 2024 by Hillary, AGM, Hotel Management
Thank you kindly for leaving us a review! We love to know that you had a 5 star stay, and that you enjoyed the amenities we offer. We look forward to providing you with exemplary service again in the future! Until then we wish you all the best!
by A verified traveler from Jamaica Plain
Posted 23 May 2024
Comment from Hotel Management
12 Jun 2024 by Hillary, AGM Hampton Inn & Suites Springfield, Hotel Management
Thank you kindly for leaving us a review! We love to know that you had a lovely stay and hope to welcome you back to Downtown Springfield soon! Until then we wish you all the best!
by A verified traveler
Posted 17 May 2024
Clean, well maintained grounds, excellent staff.
Comment from Hotel Management
23 May 2024 by Hillary, AGM Hampton Inn & Suites Springfield, Hotel Management
Thank you for taking the time to write to us about your experience, we appreciate knowing that you had such an enjoyable stay!Our staff appreciate the shout out! As well we are thrilled to hear you were pleased with our amenities and that you enjoyed them in comfort and cleanliness. We would love the opportunity to host you again for future visits. Thank you again for staying with us, and for reviewing us, until you return, we wish you safe travels!
by A verified traveler
Posted 15 May 2024
Excellent staff at check in
Comment from Hotel Management
15 May 2024 by Alex, Hotel Management
Thank you so much! Enjoy your Stay!
by A verified traveler
Posted 10 May 2024
When I looked for accomodation I searched by Washington DC Metro Center. I have no idea why their hotel showed up in the Expedia result list. I was mislead and by it and booked. Upon arrival at the airport I noticed the problem. Hampton Inn & Suites where not willing to return the about $1,200 I had paid. Great service! Thanks to them I enjoyed staying at another hotel of another company in Washington DC.
Comment from Hotel Management
11 May 2024 by Hillary, AGM, Hotel Management
Thank you for leaving a review, we do always recommend our guests review cancellation policies and booking details that they select when making a reservation through a third party. We are sorry you are disappointed in your booking and are sorry to see a review of topics like "cleanliness" from a guest who didn't get to experience a stay with us. We do wish you the best with the customer service issue you experienced.
