Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Clean, well maintained grounds, excellent staff.
by A verified traveler
Posted 15 May 2024
Excellent staff at check in
Comment from Hotel Management
15 May 2024 by Alex, Hotel Management
Thank you so much! Enjoy your Stay!
by A verified traveler
Posted 10 May 2024
When I looked for accomodation I searched by Washington DC Metro Center. I have no idea why their hotel showed up in the Expedia result list. I was mislead and by it and booked. Upon arrival at the airport I noticed the problem. Hampton Inn & Suites where not willing to return the about $1,200 I had paid. Great service! Thanks to them I enjoyed staying at another hotel of another company in Washington DC.
Comment from Hotel Management
11 May 2024 by Hillary, AGM, Hotel Management
Thank you for leaving a review, we do always recommend our guests review cancellation policies and booking details that they select when making a reservation through a third party. We are sorry you are disappointed in your booking and are sorry to see a review of topics like "cleanliness" from a guest who didn't get to experience a stay with us. We do wish you the best with the customer service issue you experienced.
by A verified traveler
Posted 7 May 2024
Very clean and well situated. Breakfast was very good in the morning.
Comment from Hotel Management
7 May 2024 by Hillary, AGM, Hotel Management
Thank you kindly for leaving us a review, we appreciate when guests give us feedback! We love to know that you had a 5 star stay, and that you enjoyed our delicious hot breakfast! We would love to have you back on your next visit to Downtown Springfield and with you the best in your travels!
by A verified traveler
Posted 5 May 2024
Our stay was ok no real big issues. Just felt dated and terrible smells in the hallway. Elevators also dated and scary.
Comment from Hotel Management
7 May 2024 by Hillary, AGM, Hotel Management
Thank you so much for taking the time to leave a review! We are sorry to not have measured up in some ways, we expect a renovation soon and are so excited for an update. We appreciate your feedback and are always working to make the experience better. We prefer to know that our guests had a 5 star stay, and we would welcome the opportunity to have you return for future visits to Springfield. Thank you for staying with us.
by A verified traveler
Posted 29 Apr 2024
Friendly staff.
Comment from Hotel Management
30 Apr 2024 by Hillary, AGM , Hotel Management
Good morning, Shane, Thanks so much for reviewing us! We appreciate feedback and love knowing you had a great experience with us! Thanks for sharing your 5-star opinion of us, we can't wait to have you back again!
by A verified traveler
Posted 27 Apr 2024
.
Comment from Hotel Management
30 Apr 2024 by Hillary, AGM , Hotel Management
Thank you for reviewing us, Rodney! We always appreciate when members share their 5 star experiences! We hope to see you again on your next visit to Downtown Springfield!
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Hillary, AGM Hampton Inn & Suites Springfield Down, Hotel Management
Good afternoon Sara,Thank you so much for your review! We wish we had delivered a 5 star stay, we appreciate your feedback and are always working to make the experience better. It was a pleasure to assist you during your stay. Thank you for staying with us.
by A verified traveler
Posted 25 Apr 2024
Convenient location
Comment from Hotel Management
26 Apr 2024 by Hillary, AGM Hampton Inn & Suites Springfield Down, Hotel Management
Good afternoon Gillian,Thank you kindly for leaving us a review! We love to know that you had a lovely stay and hope to welcome you back to Downtown Springfield soon! Until then we wish you all the best!Yours in Hospitality,
by A verified traveler from Centerville
Posted 20 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Hillary, AGM, Hotel Management
Thank you kindly for leaving us a review! We love to know that you had a lovely stay and hope to welcome you back to Downtown Springfield soon! Until then we wish you all the best!
