Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Room was small for what we expected and the chairs in the rooms were worn out
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 17 May 2024
This facility is near many of the tourist sites. It’s easy to get in and off of main highways from this location. Breakfast is always well done.
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear Sheryl,Thank you for your kind words! We're pleased that our convenient location, along with our breakfast, contributed to your enjoyable stay. We look forward to welcoming you back to Country Inn & Suites by Radisson, Springfield, IL soon!Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler from Mason
Posted 16 May 2024
Tired. Desk chair torn, some water damage next to shower.
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear Jeffrey,While we thank you for being our guest and sharing your feedback, we are sorry you weren't more impressed with your stay. Our team is constantly working to improve our offerings, so we will be sure to review your concerns internally. We look forward to welcoming you back and impressing you further.Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler
Posted 13 May 2024
Nice rooms and respectable employees
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Anthony,We're thrilled you found our rooms comfortable and our team members delightful! It was a pleasure to have you stay with us, and we look forward to welcoming you back to Country Inn & Suites by Radisson, Springfield, IL, for another enjoyable stay!Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler
Posted 12 May 2024
Property and rooms updated and in great condition. Staff extremely helpful and accommodating. Only one concern was the shower. We didn't use it because it looked like the tiles had soap or shampoo on them and therefore concerned me that it wasn't clean. Also the rug and bathroom needed a bit more vacuuming. Hotel very updated but located next to a gas station and convenience store. Not a problem at all but helpful!
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Linda,Thank you for choosing Country Inn & Suites by Radisson, Springfield, IL. We are delighted you received excellent service and enjoyed our clean, comfortable rooms. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler
Posted 10 May 2024
Bedding was stained
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Kathryn,Thank you for leaving your review and sharing your experience with us. We want to ensure a clean, fresh room for all guests, and we're sorry to hear your recent stay did not reflect this effort. We will immediately address this to make sure this doesn't happen again, and we hope you will consider staying with us again soon for an improved experience.Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler
Posted 8 May 2024
Great staff!!!
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Arnt,Thank you for your perfect rating! We'll be sure to share your praise for our team, and we enthusiastically await your return to Country Inn & Suites by Radisson, Springfield, IL.Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler
Posted 6 May 2024
Very nice, clean place. Never saw much of the staff.
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Sally,Thank you for your perfect rating! We're thrilled to know you enjoyed your stay, and we appreciate you highlighting our dedication to cleanliness. Please come visit us again soon next time you're in the area! Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler
Posted 5 May 2024
