Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Property and rooms updated and in great condition. Staff extremely helpful and accommodating. Only one concern was the shower. We didn't use it because it looked like the tiles had soap or shampoo on them and therefore concerned me that it wasn't clean. Also the rug and bathroom needed a bit more vacuuming. Hotel very updated but located next to a gas station and convenience store. Not a problem at all but helpful!
by A verified traveler
Posted 10 May 2024
Bedding was stained
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Kathryn,Thank you for leaving your review and sharing your experience with us. We want to ensure a clean, fresh room for all guests, and we're sorry to hear your recent stay did not reflect this effort. We will immediately address this to make sure this doesn't happen again, and we hope you will consider staying with us again soon for an improved experience.Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler
Posted 8 May 2024
Great staff!!!
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Arnt,Thank you for your perfect rating! We'll be sure to share your praise for our team, and we enthusiastically await your return to Country Inn & Suites by Radisson, Springfield, IL.Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler
Posted 6 May 2024
Very nice, clean place. Never saw much of the staff.
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Sally,Thank you for your perfect rating! We're thrilled to know you enjoyed your stay, and we appreciate you highlighting our dedication to cleanliness. Please come visit us again soon next time you're in the area! Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler
Posted 24 Apr 2024
Very old building. The washroom and shower definitely need renovation as they are not even clean.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Amir,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance to change your perceptions and deliver a seamless stay worthy of a perfect rating.Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 5 Apr 2024
We walked in and walked immediately out we went to another hotel. The bathroom was not clean the furniture was old and worn. Then they asked for a 100 dollar hold for incidentals --there is no restaurant --so what incidentals? I have had a hold for 100 in a nice hotel but this was not a nice hotel. The bathroom was so dirty we left and did not stay the night. The staff was okay. and we thought there would be less noise from the express way at this hotel --there might have been we are not sure as we didn't stay
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Angela,Thank you for taking the time to share your thoughts. It's unfortunate to read you weren't able to enjoy a stay with us. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry for any inconvenience you experienced while you were here. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.Warm Regards,Kelly FurmanGeneral Manager
by A verified traveler
Posted 3 Apr 2024
The gentleman that checked us in was extremely helpful. Gave us a sheet of area restaurants.
Comment from Hotel Management
7 Apr 2024 by General Manager, Hotel Management
Dear Dave,Thank you for your stay with us here at Country Inn Suites by Radisson, Springfield, IL. Thank you for your review, as well your kind statement regarding the professionalism of the front desk staff, who take initiative in providing our guests with a lasting experience. Please join us again soon, and safe travels. Warm Regards,Kelly FurmanGeneral Manager
