Ratings based on 196 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Magdalena
Posted 26 May 2024
No remote in the room. The water was dripping in the tub all night. The breakfast was gross.
by A verified traveler
Posted 24 May 2024
Our rooms were dark, and my son’s in particular was dank, and the walls had discoloration, I think from water damage. The general condition of the motel is run down and it looked like low-cost housing. We spent about an hour in our rooms and then beat it to Grants NM where we found better lodging that didn’t make us worry about pests. No refund given, and I hope we get our deposit back. We actually used nothing in the rooms.
by A verified traveler
Posted 4 May 2024
The bed was a complete piece of garbage. The light outside the room was so bright, and the curtains so frail, the room was lit up like day light. We have been stayat the hotel for years, weare very disappointed in the conditions now. We will fimd other lodging from now on.
Comment from Hotel Management
9 May 2024 by Howard Johnson Springerville Team., Hotel Management
Thank you for taking time to leave a review. We sincerely apologize that your stay with us fell short of your expectations, particularly regarding the bed and the room lighting. We have taken your feedback to heart and are currently evaluating our mattresses to ensure they meet our guests' comfort standards.We value your feedback and appreciate you bringing these issues to our attention.
by A verified traveler
Posted 29 Apr 2024
Very quiet and close to restaurants and a activities.
Comment from Hotel Management
9 May 2024 by Howard Johnson Springerville Team., Hotel Management
Dear Tammy,Thank you so much for 5 out of 5 review. We appreciate you taking time to leave a fantastic review. We are so glad we could meet your expectations.
by A verified traveler
Posted 28 Apr 2024
Great complimentary breakfast
Comment from Hotel Management
9 May 2024 by Howard Johnson Springerville Team., Hotel Management
Dear Louanne,Thank you for leaving us a review. We are glad that you liked our complimentary breakfast. Thank you for giving us an opportunity to serve you.
by A verified traveler
Posted 23 Apr 2024
Run down and dishonest administration.
Comment from Hotel Management
9 May 2024 by Howard Johnson Springerville Team., Hotel Management
Dear Lawrence,Thank you for your recent review. We are very sorry to hear that your stay with us fell short of your expectations. We take all guest feedback seriously, and your comments about the condition of the place and our administration are concerning. We are reviewing your feedback with our team. We are committed to providing a comfortable and pleasant stay for all our guests, and we are constantly working on improvements. We have a property improvement plan in place.
by A verified traveler
Posted 3 Apr 2024
The beds were comfortable. The warm water was ample. The bathroom was a bit worn out. The laundry facilities were poor. One machine was out of order, another was unhooked from water and the third kept beeping at every attempt to pay. At least a half empty beer bottle was provided.
Comment from Hotel Management
15 May 2024 by Management , Hotel Management
Thank you for taking the time to give us a review. We are saddened to hear that you had issues with our laundry room. We have been working on it to get it back to full service.
by A verified traveler
Posted 25 Mar 2024
staff was great and super helpful would stay again
Comment from Hotel Management
15 May 2024 by Management , Hotel Management
Thank you for taking the time to give us a review. We appreciate your business and hope to see you again.
by A verified traveler
Posted 16 Mar 2024
Nice new bar.
by A verified traveler
Posted 5 Feb 2024
Clean. A good complimentary breakfast. Quiet
