Ratings based on 950 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Port Macquarie
Posted 31 May 2024
We love staying at the Amora when we travel to Brisbane. Unfortunately this time the service and staff weren't up to the 4 star rating. We asked for a blanket for our child after trying to ring concierge, housekeeping, room service at 9.30pm and no answer. We had to walk to reception and waited to talk to someone to still not receive the blanket until we spoke to the cleaners the next morning and they were very helpful!!
The next night we were at the bar and ordered drinks, it took 45mins for 1 cocktail!!!
There was only 1 bar staff preparing drinks for approx 30 people and it still took way too long!! When we asked how long it might be we were offered some more drinks and they were apologetic, but the drinks we ordered (cider) was out of date, flat and was told it was the last one they had in the cellar so was warm and they gave me a glass of ice to cool it down.
Eventually, when the cocktail I ordered arrived, it was missing the main ingredient that was in the menu. I questioned it and all they did was apologise and in their words - " you are right the drink doesnt have sheepdog in it". So that was 2 drinks that were not drinkable.
Our party of 4 left extremely disappointed.
We are not sure we will be back next year. Its very disappointing for a hotel that states they are a 4 star hotel..
by A verified traveler
Posted 24 May 2024
Great helpful and friendly staff really make you feel welcomed
by A verified traveler
Posted 21 May 2024
The hotel looks great following renovations, reception staff were friendly and the cleaning staff on floor 6 were very friendly and helpful. The location is central to the train station and walkable to town. The breakfast in the hotel was excellent, very well laid out with everything available.
The only negative to our stay, the bar closed at 10pm, meaning our group couldn’t enjoy a night cap before retiring for the night. When we did get an opportunity to use the bar, the staff were overwhelmed, couldn’t accommodate a quick service and got cocktail orders wrong.
Comment from Hotel Management
23 May 2024 by Amora Brisbane, Hotel Management
Hi Gary, thank you for the feedback. It is a shame that we could not accommodate your night gap due to an early closure of our lobby bar. Unfortunately, we had some logistical hiccups that caused some slower service and caused us to close early. Rest assured we have passed on your feedback to the relevant team members and will make sure that your experience is not repeated for your next visit. We are looking forward to making it up to you.Kind regards,
by A verified traveler
Posted 20 May 2024
Thanks
by A verified traveler
Posted 20 May 2024
Staff were very friendly and helpful.
by A verified traveler from Brunswick
Posted 14 May 2024
Very good.
by A verified traveler
Posted 10 May 2024
Upgraded to a premier room was really good and super comfy bed , bathroom very modern and a large room with plenty space.
Comment from Hotel Management
12 May 2024 by Amora Brisbane, Hotel Management
Hi Vincent,Thank you for the wonderful review, We are happy to hear that you enjoyed your stay. See you soon.Kind regards,
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
23 May 2024 by Amora Brisbane, Hotel Management
Hi Allan, thank you for the review. It is a shame that see that your stay fell short of expectation. Feel free to reach out to our reception team to explain where you think we can improve.Kind regards
by A verified traveler
Posted 9 May 2024
by A verified traveler
Posted 9 May 2024
