Ratings based on 196 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Balatura Team, Hotel Management
Thank you!
by A verified traveler
Posted 2 Jun 2024
Didn’t like the hike up to the property with luggage at my age.
Comment from Hotel Management
4 Jun 2024 by Balatura Team, Hotel Management
Dear Mr Frank,thank you for your review. Our property is in old town so there is no posibility to change it.Best wishes
by A verified traveler
Posted 17 May 2024
Very nice family run accommodations. The room was spotless and the breakfast in the morning was lovely in the quiet outdoor terrace. What a find!
Comment from Hotel Management
21 May 2024 by Balatura Team, Hotel Management
Thank you for your kind words!Best wishes
by A verified traveler
Posted 9 May 2024
Great location, easy to walk to places of interest. Very helpful staff, nice room and good breakfast. Couldn’t ask for more, although parking is a little tricky.
Comment from Hotel Management
21 May 2024 by Balatura Team, Hotel Management
Thank you for your kind review!Best wishes
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Balatura Team, Hotel Management
Thank you!
by A verified traveler
Posted 19 Oct 2023 on Wotif
The staff were very helpful in guiding us to the car park as it was located some 5 minutes away. The B&B was nice but after a long day driving just wanted to relax and watch some TV, which did not work (and apparel had not been tuned in for some weeks). The location is good and only a short walk to the port.
Comment from Hotel Management
19 Oct 2023 by Balatura Team, Hotel Management
Dear Mr Robert,thank you for staying with us. We are sorry about the TV,maybe you just needed to contact the front desk, someone probably changed the settings from previous guests.Best wishes
by A verified traveler
Posted 9 Oct 2023
by A verified traveler
Posted 9 Oct 2023
Liked: cleanliness, in quiet area, lovely bathroom, comfortable bed.
Lack of guest care made us cross:
* Safe was impossible and we were blamed for this
* Complimentary bottle of wine meant we had to ask for it and not given one automatically. We then fought to be given two quarter bottles (not one quarter bottle as then offered) of what turned out to be undrinkable wine. We expected a normal sized bottle of drinkable wine, as per our hotel in Dubrovnik
* We had to pre-order breakfast at a specified time, then we were presented with a cooked breakfast, the moment we sat down and not asked when we were ready
Comment from Hotel Management
19 Oct 2023 by Balatura Team, Hotel Management
Dear Mr Stuart,thank you once again for staying with us.It is really sad to hear that we don't care about our guests because we treat our guests as family and that is what our guests appreciate and mention in our reviews. About the safe: there was a mistake with your password and we fixed it immediatelly when you told us you had a problem, we are truly sorry about that but you were able to use it during your stay. Complimentary bottle of wine is something that is given as a welcome drink only to special expedia guests and we are sorry you weren't happy with it but we never had a problem with free wine from our guests.Our breakfast is served partly from a buffet and partly from a menu where you mark when you want to have your breakfast. We do that so you can have hot eggs and fresh food. When you sat down for breakfast, we served hot meal for you and it was really unpleasant to hear that it was pre cooked..we don't do things like that .I think our reviews show how we do our job and how we treat our guests. Best wishes
by A verified traveler
Wonderful stay!
Posted 5 Oct 2023 on HotelsPerfect place to stay in Split! Immaculate and convenient.
Comment from Hotel Management
6 Oct 2023 by Balatura Team, Hotel Management
Thank you dear Lisa, it was a pleasure meeting you!Best wishes
by A verified traveler
Posted 2 Oct 2023
Absolutely exceptional in every way.
Comment from Hotel Management
2 Oct 2023 by Balatura Team, Hotel Management
Thank you!
