Ratings based on 331 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
They said continental breakfast but had nothing there more than a couple apples and some miniature bagels and biscuits. Won't stop there again
by A verified traveler
Posted 2 Jun 2024
We arrived very late, at around 12:30 am, & the front desk staff was asleep behind the wall. After multiple attempts we were able to wake him up. He checked us in & when I checked my credit card statement it showed 2 charges. When I addressed this with the staff upon checkout in the morning, I was reassured that they only charged me for my room the one charge & was given a receipt for that charge. The following day I saw the extra charge was still on there in addition to another charge of $100. When I called & talked to the staff about what was happening I was told the same thing repeatedly as if the staff either didn't fully understand what I was saying or just didn't believe me so I ended the conversation & had to address it with my credit card company. I understand mistakes happen but to address this with the hotel & be met with a lack of trying to resolve the issue that was entirely their fault is very disappointing.
Comment from Hotel Management
3 Jun 2024 by VD, Hotel Management
Dear Stacie,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We would love to host you again and better serve you.Sincerely.Vanessa DiazSleep inn
by A verified traveler
Posted 31 May 2024
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Comment from Hotel Management
1 Jun 2024 by VD, Hotel Management
Dear Matrell, We are delighted that you responded to our online survey. Your satisfaction is important to us. Although we are glad that you were pleased with the service. We hope to see you again. Sincerely,Vanessa Diaz Sleep Inn
by A verified traveler
Posted 19 May 2024
There were no towels. They overcharged me for having puppies which they should have put on the thing that you'd have to pay to have them they told me the dirty towels to bring them back down to them and then they would give me clean towels. No housekeeping for 3 days p
Comment from Hotel Management
20 May 2024 by VD, Hotel Management
Dear Madison,I am sorry to hear that you had a poor experience at our hotel.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.Also to inform you that our property is pet friendly the has a charge of 30 + taxes per day and per pet.Vanessa Diaz Sleep Inn
by A verified traveler
Posted 14 May 2024
The rooms were very old and dated. The carpet was disgusting and didn't look like it had seen a vacuum recently much less a shampoo. In my 3 day stay there was not a single piece of linen that was not stained. I never did get any kind of housekeeping service, even when I specifically asked for it on the second day. The only redeeming quality was that the mattress was at least comfortable.
Comment from Hotel Management
15 May 2024 by VD, Hotel Management
Dear Raelene,We deeply apologize that you were not pleased with the cleanliness of the room and that you were not happy with the service. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. Vanessa DiazSleep Inn
by A verified traveler
Posted 14 May 2024
Went to check in was so nasty did not stay.
Still looking for my refund
Comment from Hotel Management
14 May 2024 by VD, Hotel Management
Dear Robert,Thank you for taking the time to complete our online survey. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. Vanessa Diaz Sleep Inn
by A verified traveler from Orlando
Posted 13 May 2024
Comment from Hotel Management
3 Jun 2024 by VD, Hotel Management
Dear Brian, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely, Vanessa DiazSleep inn
by A verified traveler
Posted 11 May 2024
Nothing in particular
Comment from Hotel Management
14 May 2024 by VD, Hotel Management
Dear Margaret, Thank you for taking the time to complete our online survey. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope to see you again. Sincerely,Vanessa Diaz Sleep Inn
by A verified traveler
Posted 6 May 2024
Good
Comment from Hotel Management
7 May 2024 by VD, Hotel Management
Dear Eldar, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn.Your feedback is important for us. We hope for an opportunity to host you again.Sincerely, Vanessa Diaz Sleep Inn
by A verified traveler
Posted 2 May 2024
👍
Comment from Hotel Management
2 May 2024 by VD, Hotel Management
Dear Sasha-gay, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn. Your feedback is important for us. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. Sincerely,Vanessa Diaz Sleep Inn
